I225-IT that is used with real-time applications and cameras lead to loss frames

[msven3]

Hi everyone,

We've been experiencing increased issues with the Intel® Ethernet Controller I225-IT.

Many industrial PCs are equipped with these Ethernet controllers, often used in conjunction with cameras, such as those from Basler.

The problem is that while data transmission works, this Ethernet controller encounters issues with lost frames in real-time applications, which unfortunately leads to significant problems.

Other Ethernet interfaces like I350, I219, and I210 do not exhibit these issues. Therefore, the problem is clearly attributable to the I225-IT interface.

Do any of you have experience with this or possibly solutions?

Thanks for your help.

[Dineshbabu]

Hi msven3,

Greetings!

Thank you for posting in Intel Communities. Please help us with the PC model that you are using.

Please help us with the screenshot of the error.

Regards,

Dinesh

[Dineshbabu]

Hello msven3,

Greetings for the day!

We are following up to find out if you were able to find the information we provided. Please reply to confirm, so we can continue helping on a resolution. Looking forward to receiving your reply.

Regards,

Dinesh

[msven3]

Unfortunately I don't get a picture of the camera's lost frames.

But I suspect that this is a fundamental problem with the Ethernet interface.

If you use cameras from Basler you also have to downgrade the camera for it to work.

It's not about a specific model but really explicitly about this interface.

The PC has another Ethernet controller where the problem does not exist.

The same thing happens on other PCs that have the same Ethernet controller installed.

So it can be traced back to the Intel I225-IT.

[Dineshbabu]

Hi msven3,

Greetings!

It would be great if you could specify the model for further analysis. And also, please confirm if the controller is embedded on the system.

Regards,

Dinesh

[Dineshbabu]

Hello msven3,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best regards, 

Dinesh.