Intel E810-XXV in Supermicro AS2015HS-TNR disables link / shuts down NIC when using Evertz

[Vishal_goyal]

Hello intel support,
 
We are having an interoperability issue with an **Intel E810-XXV** in a **Supermicro AS2015HS-TNR** server.
 
We need to use an **Evertz 10G LR SFP**, but the NIC appears to disable the port after some time.
- Evertz SFP PN: **SFP10G-TR13-J**
 
### Behavior
- The Evertz module is initially detected / partially works
- After some time, the **link goes down and the NIC seems to shut down the port**
- Intel-branded optics work normally in the same server/NIC
 
### Environment
- **NIC:** Intel Ethernet Controller **E810-XXV**
- **Platform:** Supermicro **AS2015HS-TNR**
- **Driver:** `ice`
- **Kernel/driver version:** `6.5.0-2102-generic`
- **Current firmware:** `4.60 0x8001e8d4 1.3682.0`
- PCI: `0000:42:00.1`
 
`ethtool -i` output:
driver: ice
version: 6.5.0-2102-generic
firmware-version: 4.60 0x8001e8d4 1.3682.0
bus-info: 0000:42:00.1
```
 
### What we want to know
Can Intel confirm whether this **Evertz SFP10G-TR13-J ** is supported on the **E810-XXV**?
 
Specifically:
- Does E810 allow **3rd-party / non-Intel SFP+ optics**?
- Is the link being disabled because of **unsupported optics validation**?
- Is there any **supported firmware/NVM setting** or newer package that would allow this optic?
- If unsupported, can Intel confirm that explicitly?
 
### Firmware update attempts
We also tried updating NVM from **4.60** to **4.91**, but have not found a working update path on this server.
 
Tried:
- `nvmupdate64e`
- custom cfg matching device IDs
- specifying PCI location
- UEFI/USB method
- `bootutil64e`
- Supermicro IPMI path
 
Results:
- `nvmupdate64e` did not actually update the NIC
- `bootutil64e` appears to update Option ROM only, not E810 NVM
- Supermicro IPMI update path is blocked by DCMS licensing
 
### Question
Is this:
1. an **unsupported optic/vendor EEPROM** issue,
2. an **E810 firmware/NVM** issue,
3. or something that should be handled by **Supermicro** instead?

[MACM]

Hi Team,

Greeting of the day.

Hope you are doing great.

Could you please share us the below details.

1) Front and back picture of the NIC card.

2) Was this NIC card came along with the system or was it purchased it separately.

3) Please share us the completed system information.

We will proceed further accordingly once we receive the above information.

Best Regards,

Mohammed Ali CM

Intel Customer Support Technician