Intel Quartzville LanConf utility is not working for Intel X550-T2 Ethernet Adaptor

[TWLEE]

I am currently using the following Intel X550-T2 Ethernet Adaptor

I am using it together with the Intel Quartzville LanConf utility to do some ethernet compliance testing related stuff. I am using the following LanConf version.

When trying to do the 2.5G dual tone test, the selected test mode is not generating the correct test mode signals.

The dual tone test is not showing correctly, those test signals belong to 10G, not 2.5G. 

The same goes for 5G dual tone test menu, also incorrect.

 

Only the 10G dual tone test menu is the correct one.

 

Can somebody point me to the correct LanConf version to use for this particular Intel X550-T2 adaptor?

I have tried many different versions of LanConf tools, but none are showing the correct dual tone test mode for 2.5G and 5G.

  

 

       

[Amina_Sadiya]

Hello TWLEE,

Greetings from Intel!  

Thank you for contacting Intel. To proceed further with your query, I kindly request that you share the below details: 

1. System details on which the adapter is installed

2. Please confirm if the adapter was pre-installed on the board or was separately purchased and installed on the board.

3. Front and back pictures of the adapter, ensuring the labels are visible.

Please feel free to respond to this email at your earliest convenience. 

Regards,

Amina

Intel Customer Support Technician

[TWLEE]

Hi Amina,

To answer your questions:

1. System details on which the adapter is installed

- Windows 10 Pro 64-bit

2. Please confirm if the adapter was pre-installed on the board or was separately purchased and installed on the board.

- The adapter is separately purchased.

3. Front and back pictures of the adapter, ensuring the labels are visible.

   

[Sachinks]

Hello TWLEE,

Good day!

Thank you for the details and the images.

From the images, we were able to verify the ethernet adapter.

Also, we see that the driver version is at 4.1.254.0. Kindly let us know if you have updated the driver and the NVM firmware to their latest versions?

You can find the links to download the driver and the NVM firmware below.

Driver pack: https://www.intel.com/content/www/us/en/download/15084/intel-ethernet-adapter-complete-driver-pack.html

NVM firmware : https://www.intel.com/content/www/us/en/download/19358/non-volatile-memory-nvm-update-utility-for-intel-ethernet-network-adapter-x550-series.html

Thank you for using Intel products and services.

Regards,

Sachin KS

Intel Customer Support Technician

[Amina_Sadiya]

Hello TWLEE,

Greetings from Intel! 

This is a reminder Email regarding the issue you reported to us. 

We are eager to ensure a swift resolution and would greatly appreciate any updates you can provide regarding the information we have requested. 

Please feel free to respond to this email at your earliest convenience. 

Regards,  

Amina  

Intel Customer Support Technician  

[Amina_Sadiya]

Hello TWLEE,

Greetings from Intel! 

This is a follow up regarding the issue you reported to us. 

We are eager to ensure a swift resolution and would greatly appreciate any updates you can provide regarding the information we have requested. 

If we don't hear back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Regards,  

Amina  

Intel Customer Support Technician  

[Amina_Sadiya]

Hello TWLEE,

Greetings from Intel. 

This is the third follow-up regarding the reported issue. As we have not heard back from you, we'll assume the issue has been resolved and will proceed to close the case. 

Regards,  

Amina  

Intel Customer Support Technician  

[TWLEE]

Hi,

I have tried installed the latest NVM firmware, but still, it is not working. 

I guess more likely this issue is related to the Intel LanConf utility.

Can someone who is familiar with LanConf answer this question?

Thank you.