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Intel(R) Ethernet Connection I219-LM This device cannot start. (Code 10)

C-Lee
Beginner
1,265 Views

Dear Intel Customer Support,

I have problem with ethernet on my lonovo  X260.

CLee_0-1648014468653.png

I've tried repeatedly to delete and install the driver but it still doesn't work

CLee_1-1648014640261.png

if I look at the event in the device manager it says something like this

I also sent the results of the SSU

Please help, because apart from using wifi, I really need an ethernet port too

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8 Replies
Crisselle_Intel
Moderator
1,196 Views

Hello C-Lee,


Thank you for posting in Intel Ethernet Communities. 


Please provide the following information that would help us in checking your query. 

1. When was the issue first encountered?

2. Is this a newly purchased laptop? If no, for how long did the Ethernet worked fine and are there any changes prior to issue?

3. We understand that this is an Ethernet controller that's embedded with Lenovo system. For Original Equipment Manufacturer(OEM) on-board Ethernet controller, we'd like to set your expectation that we have a limited support and it would be best if you can also get in touch with Lenovo for further support since they have customized drivers and software to enable or alter features on your system. They are in best position where you can seek assistance so you don’t lose features or customizations of the Ethernet controller.

List of System Manufacturers

https://www.intel.in/content/www/in/en/support/contact-intel.html?tab=system-manufacturers

 

Lenovo Support

http://support.lenovo.com/

4. Based on the SSU shared, the current driver version installed was 12.18.9.8 from 27.0 Intel driver package. With this, we'd like to check if you already tried manually installing the driver that can be obtained from your manufacturer?

5. Have you also tried performing Clean Driver Installation Guide for Intel® Ethernet Connections and use the driver from your manufacturer?

https://www.intel.com/content/www/us/en/support/articles/000058304/ethernet-products.html


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you.


Best regards,

Crisselle C.

Intel® Customer Support


C-Lee
Beginner
1,139 Views

1. this happened after I installed Windows 10 built 19043

2. No. previous versions of windows 10 had no problems, even when I was still using windows 7

3. I have tried but it didn't work until now

4. I have tried from lenovo and it never worked

5. I've tried but it doesn't work either

do you have an idea so that my laptop can activate the ethernet

Crisselle_Intel
Moderator
1,112 Views

Hello C-Lee,


Thank you for the swift response. 


You may check and try the steps from link below for Code 10 Error in Device Manager for Intel® Ethernet Connection

https://www.intel.com/content/www/us/en/support/articles/000060145/ethernet-products.html


In case the issue still persists after trying out the steps mentioned, kindly contact your manufacturer for further assistance. 


Lenovo Support

http://support.lenovo.com/


Feel free to let us know if you have questions or clarifications.


Awaiting to your reply.


Should there be no reply, we will follow up after 3 business days. 


Best regards,

Crisselle C.

Intel® Customer Support


C-Lee
Beginner
1,057 Views

You may check and try the steps from link below for Code 10 Error in Device Manager for Intel® Ethernet Connection

https://www.intel.com/content/www/us/en/support/articles/000060145/ethernet-products.html

 

Thank you for the advice. I will try to do this step. but can't in the near future because currently there is a lot of work.

thanks for the support and time.

 

BR,

C-Lee

Crisselle_Intel
Moderator
1,054 Views

Hello C-Lee,


You're most welcome, it's been our pleasure helping you out!


Thank you as well for the swift response. 


Since it might take some time to carry out the steps from the link shared, would you like us to make a follow up after a week or two? 


If it will take longer than that, can you confirm if would it be okay to close this request? You may post a new question and use this thread as a reference in case you'll need further assistance in the future. 


Looking forward to your reply. 


We will follow up after 3 business days in case we don't hear from you. 


Best regards,

Crisselle C.

Intel® Customer Support 


Crisselle_Intel
Moderator
960 Views

Hello C-Lee,


Good day!


This is just a follow up to check if you wish us to make a follow up after a week or two since it might take some time to carry out the steps from the link shared? 


If it will take longer than that, can you confirm if would it be okay to close this request? You may post a new question and use this thread as a reference in case you'll need further assistance in the future. 


Awaiting to hear from you.


Should there be no reply, We will follow up after 3 business days.


Best regards,

Crisselle C.

Intel® Customer Support 


C-Lee
Beginner
953 Views

Hello,

sorry for late response

I think it okay to close this request. because until now I still can't decide when I will do all these steps

however I thank you very much for your attention and support. if I have done this step and still have problems. I will inform you again

 

BR,

C-Lee

Crisselle_Intel
Moderator
932 Views

Hello C-Lee,


No worries at all. Appreciate your effort in sending a reply. 


Please be informed that we will now close this request as per your advise. Just feel free to post a new question if you may have any other inquiry in the future as this thread will no longer be monitored.


In case the issue still persists after trying out the steps mentioned from Code 10 Error in Device Manager for Intel® Ethernet Connection, kindly contact your manufacturer for further assistance. 


Lenovo Support

http://support.lenovo.com/


Thank you for choosing Intel and stay safe!


Best regards,

Crisselle C.

Intel® Customer Support


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