Intel X540 T2 Detected in windows 10 but Stopped Working

[nbat58]

Hi all,

Anyone know why is my intel x540 t2 in windows 10 been detected but stopped working? 

Drivers No: 4.1.228.0

[Poojitha]

Hi nbat58,

Thank you for reaching out to the Intel support. We acknowledge receipt of your concern and want to assure you that assisting you is our top priority. To effectively troubleshoot the issue you're facing, we require some additional information from your end.

Could you kindly provide the following details?

• Kindly share the system details.
• Please confirm if the product was purchased separately or if it came along with the system.
• Please provide front and back pictures of the adapter, including details of the label markings.

Your prompt response with this information will greatly assist us in diagnosing and resolving the issue as quickly as possible.

We look forward to hearing from you soon.

Best regards,

Poojitha N

Intel Customer Support Technician

[Poojitha]

Hi nbat58,

Greetings for the day!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician

[nbat58]

Hi Poojitha,

The intel x540 t2 was purchased retail, I am currently using it in a Windows workstation machine, I will have to open the server to be able to take a picture of the serial number, I will do this as soon as I am able to.

Thank you for the quick response.

[Vik3]

Hello nbat58,

Thank you for your response. To assist you more effectively, could you please provide the system details along with pictures of both the front and back of the adapter with label markings.

Looking forward to your response.

Regards,

Vikas

Intel Customer Support Technician

[nbat58]

Hi Vikas,

Gathering all the requested information now and as per below:

System used Windows 10 workstation server

Screen shot of device manager as per below:

I will send the pictures of the adaptor next.

Thanks.

[nbat58]

Hi,

Photos of the adaptor as per below:

[Poojitha]

Hi nbat58,

Thank you for sharing the details. We kindly request that you install the card in another working system and check whether it is functioning or not.

This information will help us review the complete details and assist you further. We appreciate your understanding!

Regards, 

Poojitha

Intel Customer Support Technician

[Sreelakshmi1]

Hi nbat58,

Greetings!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

This information will help us review the complete details and assist you further. We appreciate your understanding!

Regards, 

Sreelakshmi

Intel Customer Support Technician

[Poojitha]

Hi nbat58,

Greetings!

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

This information will help us review the complete details and assist you further. We appreciate your understanding!

Regards, 

Poojitha

Intel Customer Support Technician

[nbat58]

Hi,

I have tried the adaptor in another machine and it has worked but it is not working consistently, sometimes it doesn't work and I am having to rebook the system multiple times for it to work.

I have now installed it back in the Windows 10 Workstation machine and it seems to be working, however, I had to reboot the system so far once when the adaptor was not detected by the system.

Thanks.

[pujeeth]

Hi nbat58,

Thank you for sharing the information, Additionally we would request you to provide us the SSU logs for further troubleshooting.

How to get the Intel® System Support Utility Logs on Windows*

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,

Pujeeth

Intel Customer Support Technician

[Poojitha]

Hi nbat58,

Greetings for the day! 

We are following up to check if you were able to find the information we requested. Kindly confirm at your earliest convenience, so that we can continue assisting you in resolving this matter.

We appreciate your understanding!

Regards, 

Poojitha

Intel Customer Support Technician

[nbat58]

Hi,

Attached as requested.

Thanks.

[nbat58]

Hi,

Can you please ensure that the file that I have posted is only available to Intel staff as I don't want all my server details available to view by everyone.

Thank you.

[Vik3]

Hello nbat58,

Please check your inbox, as we have sent a request for some information via email. We look forward to your response

Regards,

Vikas

Intel Customer Support Technician

[Poojitha]

Hi nbat58,

Greetings for the day!

We’re following up to check if you had a chance to review the troubleshooting steps we shared. Kindly confirm at your earliest convenience so we can continue assisting you in resolving the issue.

We appreciate your understanding!

Regards,

Poojitha

Intel Customer Support Technician

[Simon-Intel]

Hi nbat58,

Thank you for contacting Intel.

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review our previous email.

Feel free to reply to this message, and we'll be more than happy to assist you further.

Regards,

Simon

Intel Customer Support Technician