Kernel mode heap corruption when setting untagged VLAN

[KIvan10]

I've installed Intel® Network Adapter Driver for Windows® 10

version: PROWinx64.exe

My Laptop has adapter: I219-LM (as shown on the screenshots)

OS: Windows 10 Pro 64 bit

I'm trying to create few VLANs + Untagged adapter.

For example first new VLAN 120 and then new Untagged adapter.

However untagged adapter always results in blue screen: KERNEL_MODE_HEAP_CORRUPTION.

Could you advice on this?

Regards,

Kalin

[Caguicla_Intel]

Hello Kalin,

Appreciate your prompt reply.

While we are checking on this issue, we would suggest that you also monitor the provided thread above for any updates. 

Rest assured that we will get back to you within 3-4 business days.

Hoping for your patience.

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

[Mike_Intel]

Hello KIvan10,

We just want to check if you have tried the VLAN configuration with fresh installation of Windows 10?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[KIvan10]

Hello Michael,

No. Our IT department puts complete (ready to used) Windows 10 image on our drives with corporate things inside. So no chance to check with fresh Windows 10 image.

Regards,

Kalin

[Mike_Intel]

Hello KIvan10,

Just to clarify, how many systems are we talking about here?

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[KIvan10]

Hello Michael,

I dont understand this question....

Ive already stated that i have this issue as well as one more colleague with same machine. So 2 systems.

Regards,

Kalin

[Mike_Intel]

Hello KIvan10,

The reason why I asked the number of systems affected is because you mentioned that IT is using an image to install Windows 10. Since there are just 2 systems, is there a chance that you can try the steps again after a fresh OS installation? This usually works for other customers and even in our lab.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[Mike_Intel]

Hello KIvan10,

I just want to check if it is possible to try a fresh OS install in one of the affected system.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[KIvan10]

Hello Michael,

I don't see this option feasable since these computers are for everyday work. So not possible to stop my work to give the computer to ITs to reinstall Windows.

Regards,

Kalin

[Mike_Intel]

Hello KIvan10,

Thank you for the confirmation. I will try to check if there's other option aside from fresh OS installation.

Kindly give us 3 to 4 working days to provide an update.

If you have questions, please let us know.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

[Caguicla_Intel]

Hello KIvan10,

Apologies for the delay on this matter.

24.4 SW version has just been released last December 16, 2019. We would like to check if you have already test this version.

Looking forward to your reply.

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

[Caguicla_Intel]

Hello KIvan10,

Good day!

We'd like to check if you have tried the latest SW version 24.4. Sharing the download link below for your convenience.

https://downloadcenter.intel.com/download/22283/Intel-Ethernet-Adapter-Complete-Driver-Pack

Please also be informed that this version seems to fixed this issue as reported by other user.

Looking forward to hear an update from you.

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel

[KIvan10]

Hello Crisselle,

I was able to create untagged VLAN after installing 24.4 software package that you mentioned.

Thank you!

I guess the issue is solved.

Regards,

Kalin

[Caguicla_Intel]

Hello Kalin,

Good to hear that the issue was now resolved.

We'd like to inform you that we will now proceed in closing this request. Please allow us to thank you for your time and effort throughout the process. Should you have any other concerns or assistance needed in the future, feel free to post a new question and we will be glad to be of help.

May you have a lovely day!

Best regards,

Crisselle C

Intel Customer Support

A Contingent Worker at Intel