Premier Support Program access

[Babum]

Hi,

I tried for a premier support access 2 month back.

Still its under pending only.  

We are not having any other options to contact  premier support team.  

Please help us to provide it.

Regards,

Babu.M

[Sachinks]

Hello Babum,

Greetings!

Thank you for posting in Intel community Forum.

I understand that you wish to get premier support access and you had applied for it 2 month back. Thank you for sharing the screenshot. Sorry to hear that you still have not got the access.

We have checked it further and wee see that you have an active case for this where we had requested you to contact your organizations Intel representative for this. Kindly let us know if you were able to contact your Intel representative.

Please don’t hesitate to contact us for any further assistance.

Thank you for using Intel products and services.

Best Regards,

Sachin KS

Intel Customer Support Technician

[Babum]

Hi Sachin KS,

We have been unable to contact the Intel support team regarding our IoT and Embedded products.

The available vendors and distributors we found are primarily focused on Altera FPGA products, and none of them are able to provide support for Intel IoT and Embedded solutions.

We have also contacted Mouser Electronics and requested assistance, but we are still unable to reach the Intel Premier Support team.

Could you please provide the appropriate contact details or guide us on how to get in touch with the Intel Premier Support team for IoT and Embedded products?

We would appreciate your prompt assistance.

Thank you.

Best regards,
Babu.M

[Sachinks]

Hello Babum,

Greetings!

Thank you for your reply and the details. We will check this further and get back to you with an update at the earliest.

Regards,

Sachin KS

Intel Customer Support Technician

[Shankith]

Hello Babum,

Greetings!

Apologies for any inconvenience caused.

We understand that there are currently three cases opened by you for Premier Support access issue which is same on all 3: 06912877, 06912922, and 06913573.

To address your request, we have created a new case, 06915973, specifically for this issue. This will allow us to route the case to the appropriate team, who will further assist you with your IPS access request.

Please be informed that, as there are multiple cases opened for the same concern, we will be closing the three existing cases (06912877, 06912922, and 06913573) as duplicates and will continue working on 06915973.

Thank you for your patience and understanding.

Regards,

Shankith K P