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Subject: RMA Credit Issues - RMA3852530 & RMA3865945

ERICKIM
Beginner
‎01-05-2026 09:49 PM
532 Views

We are an Intel partner, XrosGen, and we have two RMA credit issues to inquire about:

Issue 1 - RMA3852530:
We received a credit document in July 2025, but the actual payment has not been received.

Issue 2 - RMA3865945:
The status shows "CREDITED" as of November 2025, but we have not received the official Intel credit document.

Could you please investigate both cases and provide updates?

Thank you.

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ERICKIM
Beginner
‎01-05-2026 09:55 PM
524 Views

I posted in wrong section please delete this case.

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IntelSupport
Community Manager
‎01-07-2026 10:21 PM
444 Views

Hello ERICKIM,


Greetings!


As confirmed we are closing this case and this thread will be no longer be monitored.


Thank you for choosing Intel Products.


Best regards,

Shankith K P 

Intel Customer Support Technician


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ERICKIM
Beginner
‎01-11-2026 03:55 PM
370 Views
In response to IntelSupport

Yeah, we've solved the porblem.

thanks

In response to IntelSupport
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