Subject: RMA Credit Issues - RMA3852530 & RMA3865945

[ERICKIM]

We are an Intel partner, XrosGen, and we have two RMA credit issues to inquire about:

Issue 1 - RMA3852530:
We received a credit document in July 2025, but the actual payment has not been received.

Issue 2 - RMA3865945:
The status shows "CREDITED" as of November 2025, but we have not received the official Intel credit document.

Could you please investigate both cases and provide updates?

Thank you.

[ERICKIM]

I posted in wrong section please delete this case.

[IntelSupport]

Hello ERICKIM,

Greetings!

As confirmed we are closing this case and this thread will be no longer be monitored.

Thank you for choosing Intel Products.

Best regards,

Shankith K P 

Intel Customer Support Technician

[ERICKIM]

Yeah, we've solved the porblem.

thanks