Community
cancel
Showing results for 
Search instead for 
Did you mean: 
DidarSM
Beginner
799 Views

Unable to Establish Link with Intel(R) 82599 10 Gigabit Dual Port Network Connection in RHEL 7.7

Hi,

Looking for help in subjected issue from experts. Earlier driver version was 5.1.0-k-rh7.7. Update the driver was done with version 5.6.5, but problem persists same.

 

driver: ixgbe version: 5.6.5 firmware-version: 0x800008a4, 0.385.33 expansion-rom-version: bus-info: 0000:d8:00.1 supports-statistics: yes supports-test: yes supports-eeprom-access: yes supports-register-dump: yes supports-priv-flags: yesSettings for enp216s0f1: Supported ports: [ FIBRE ] Supported link modes: 10000baseT/Full Supported pause frame use: Symmetric Supports auto-negotiation: No Supported FEC modes: Not reported Advertised link modes: 10000baseT/Full Advertised pause frame use: Symmetric Advertised auto-negotiation: No Advertised FEC modes: Not reported Speed: Unknown! Duplex: Unknown! (255) Port: Other PHYAD: 0 Transceiver: external Auto-negotiation: off Supports Wake-on: d Wake-on: d Current message level: 0x00000007 (7) drv probe link Link detected: no15: enp25s0f1: <NO-CARRIER,BROADCAST,MULTICAST,SLAVE,UP> mtu 1500 qdisc mq master bond1 state DOWN group default qlen 1000 link/ether 68:05:ca:a0:d8:05 brd ff:ff:ff:ff:ff:ff 16: enp216s0f1: <NO-CARRIER,BROADCAST,MULTICAST,SLAVE,UP> mtu 1500 qdisc mq master bond1 state DOWN group default qlen 1000 link/ether 68:05:ca:a0:d8:05 brd ff:ff:ff:ff:ff:ff

Modinfo:

filename: /lib/modules/3.10.0-1062.el7.x86_64/updates/drivers/net/ethernet/intel/ixgbe/ixgbe.ko version: 5.6.5 license: GPL description: Intel(R) 10GbE PCI Express Linux Network Driver author: Intel Corporation, <linux.nics@intel.com> retpoline: Y rhelversion: 7.7

dmesg:

 

[ 1401.900073] ixgbe 0000:19:00.1: Multiqueue Enabled: Rx Queue count = 48, Tx Queue count = 48 [ 1401.902253] ixgbe 0000:19:00.1: 32.000 Gb/s available PCIe bandwidth, limited by 5 GT/s x8 link at 0000:17:02.0 (capable of 63.008 Gb/s with 8 GT/s x8 link) [ 1401.902580] ixgbe 0000:19:00.1 eth0: MAC: 2, PHY: 1, PBA No: E68793-000 [ 1401.902584] ixgbe 0000:19:00.1: 68:05:ca:a1:3c:21 [ 1401.902589] ixgbe 0000:19:00.1 eth0: Enabled Features: RxQ: 48 TxQ: 48 FdirHash [ 1401.902675] ixgbe 0000:19:00.1 eth0: Intel(R) 10 Gigabit Network Connection [ 1401.903036] ixgbe: 0000:d8:00.0: ixgbe_check_options: FCoE Offload feature enabled [ 1401.933460] ixgbe 0000:d8:00.0: failed to load because an unsupported SFP+ or QSFP module type was detected. [ 1401.933495] ixgbe 0000:d8:00.0: Reload the driver after installing a supported module. [ 1401.933758] ixgbe: 0000:d8:00.1: ixgbe_check_options: FCoE Offload feature enabled [ 1403.143854] ixgbe 0000:d8:00.1: irq 281 for MSI/MSI-X [ 1403.144538] ixgbe 0000:d8:00.1: irq 328 for MSI/MSI-X [ 1403.144553] ixgbe 0000:d8:00.1: irq 329 for MSI/MSI-X [ 1403.144690] ixgbe 0000:d8:00.1: Multiqueue Enabled: Rx Queue count = 48, Tx Queue count = 48 [ 1403.147055] ixgbe 0000:d8:00.1: 32.000 Gb/s available PCIe bandwidth, limited by 5 GT/s x8 link at 0000:d7:02.0 (capable of 63.008 Gb/s with 8 GT/s x8 link) [ 1403.147386] ixgbe 0000:d8:00.1 eth0: MAC: 2, PHY: 1, PBA No: E68793-000 [ 1403.147389] ixgbe 0000:d8:00.1: 68:05:ca:a0:d8:05 [ 1403.147392] ixgbe 0000:d8:00.1 eth0: Enabled Features: RxQ: 48 TxQ: 48 FdirHash [ 1403.147498] ixgbe 0000:d8:00.1 eth0: Intel(R) 10 Gigabit Network Connection [ 2287.897057] ixgbe 0000:01:00.0: removed PHC on eno1 [ 2288.286174] ixgbe 0000:01:00.1: removed PHC on eno2 [ 2293.906679] ixgbe 0000:d8:00.1: registered PHC device on enp216s0f1 [ 2294.242512] ixgbe 0000:19:00.1: registered PHC device on enp25s0f1 [ 2467.280716] ixgbe 0000:01:00.0: registered PHC device on eno1 [ 2467.548972] ixgbe 0000:01:00.1: registered PHC device on eno2 [ 2676.215697] ixgbe 0000:d8:00.1: removed PHC on enp216s0f1 [ 2679.179247] ixgbe 0000:d8:00.1: registered PHC device on enp216s0f1 [ 2685.275321] ixgbe 0000:19:00.1: removed PHC on enp25s0f1 [ 2689.242455] ixgbe 0000:19:00.1: registered PHC device on enp25s0f1 [ 4298.035274] ixgbe 0000:19:00.1: removed PHC on enp25s0f1 [ 4305.590864] ixgbe 0000:19:00.1: registered PHC device on enp25s0f1 [12384.920198] ixgbe 0000:d8:00.1: removed PHC on enp216s0f1 [12389.440190] ixgbe 0000:d8:00.1: registered PHC device on enp216s0f1

 

 

0 Kudos
9 Replies
Michael_L_Intel2
Moderator
592 Views

Hello DidarSM,

 

Thank you for posting in Intel Ethernet Communities. 

 

Can you provide the complete brand and model of the module that you used with your Intel® 82599 10 Gigabit Ethernet Controller?

 

If you have questions, please let us know. I will also make a follow up after 3 business days.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

DidarSM
Beginner
592 Views

Hi Michael:

Thanks for your reply. Here is the model number of the network card:

Intel X520-2.

 

Let me know if you require any further details.

 

Thanks.

Michael_L_Intel2
Moderator
592 Views

Hello DidarSM,

 

Thank you for the quick reply.

 

I am sorry, I am referring to the module or transceiver. You may also provide the model of the cable used.

 

If you have questions, please let us know. I will also make a follow up after 3 business days.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

 

Michael_L_Intel2
Moderator
592 Views

Hello DidarSM,

 

I just want to make a follow up on the information that we requested.

 

If you have questions, please let us know. I will also make a follow up after 3 business days.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

DidarSM
Beginner
592 Views

CISCO SFP-10G-SR

ACW23380GPV

Michael_L_Intel2
Moderator
592 Views

Hello DidarSM,

 

For Intel Ethernet cards that uses Intel® 82599 10 Gigabit Ethernet Controller, we have a validated list of module. Please open the link below for the list.

 

https://www.intel.com/content/www/us/en/support/articles/000005528/network-and-i-o/ethernet-products...

 

Since you are using on-board. You can also try contacting the manufacturer of the board to check if the have validated modules.

 

If you have questions, please let us know. I will also make a follow up after 3 business days.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

DidarSM
Beginner
592 Views

Thanks for you answers Michael. We have checked the SFP part number which was not in the list. Also checked hardware OEM datasheet. Our used SFP is not in the support matrix list thats why we are facing this issue.

We are in the follow up process with hardware OEM to resolve. Thanks.

Michael_L_Intel2
Moderator
592 Views

Hello DidarSM,

 

 

 Thank you for the update. If you still have questions or clarifications, please let us know.

I will also make a follow up after 3 business days if there is no reply from you.

 

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

 

Michael_L_Intel2
Moderator
592 Views

Hello DidarSM,

 

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question. 

 

Best regards,

Michael L.

Intel Customer Support Technicians

Reply