Unable to Establish Link with Intel(R) 82599 10 Gigabit Dual Port Network Connection in RHEL 7.7

DidarSM · ‎01-30-2020

Hi,

Looking for help in subjected issue from experts. Earlier driver version was 5.1.0-k-rh7.7. Update the driver was done with version 5.6.5, but problem persists same.

driver: ixgbe
version: 5.6.5
firmware-version: 0x800008a4, 0.385.33
expansion-rom-version:
bus-info: 0000:d8:00.1
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

Settings for enp216s0f1:
        Supported ports: [ FIBRE ]
        Supported link modes:   10000baseT/Full
        Supported pause frame use: Symmetric
        Supports auto-negotiation: No
        Supported FEC modes: Not reported
        Advertised link modes:  10000baseT/Full
        Advertised pause frame use: Symmetric
        Advertised auto-negotiation: No
        Advertised FEC modes: Not reported
        Speed: Unknown!
        Duplex: Unknown! (255)
        Port: Other
        PHYAD: 0
        Transceiver: external
        Auto-negotiation: off
        Supports Wake-on: d
        Wake-on: d
        Current message level: 0x00000007 (7)
                               drv probe link
        Link detected: no

15: enp25s0f1: <NO-CARRIER,BROADCAST,MULTICAST,SLAVE,UP> mtu 1500 qdisc mq master bond1 state DOWN group default qlen 1000
    link/ether 68:05:ca:a0:d8:05 brd ff:ff:ff:ff:ff:ff
16: enp216s0f1: <NO-CARRIER,BROADCAST,MULTICAST,SLAVE,UP> mtu 1500 qdisc mq master bond1 state DOWN group default qlen 1000
    link/ether 68:05:ca:a0:d8:05 brd ff:ff:ff:ff:ff:ff

Modinfo:

filename:       /lib/modules/3.10.0-1062.el7.x86_64/updates/drivers/net/ethernet/intel/ixgbe/ixgbe.ko
version:        5.6.5
license:        GPL
description:    Intel(R) 10GbE PCI Express Linux Network Driver
author:         Intel Corporation, <linux.nics@intel.com>
retpoline:      Y
rhelversion:    7.7

dmesg:

[ 1401.900073] ixgbe 0000:19:00.1: Multiqueue Enabled: Rx Queue count = 48, Tx Queue count = 48
[ 1401.902253] ixgbe 0000:19:00.1: 32.000 Gb/s available PCIe bandwidth, limited by 5 GT/s x8 link at 0000:17:02.0 (capable of 63.008 Gb/s with 8 GT/s x8 link)
[ 1401.902580] ixgbe 0000:19:00.1 eth0: MAC: 2, PHY: 1, PBA No: E68793-000
[ 1401.902584] ixgbe 0000:19:00.1: 68:05:ca:a1:3c:21
[ 1401.902589] ixgbe 0000:19:00.1 eth0: Enabled Features: RxQ: 48 TxQ: 48 FdirHash
[ 1401.902675] ixgbe 0000:19:00.1 eth0: Intel(R) 10 Gigabit Network Connection
[ 1401.903036] ixgbe: 0000:d8:00.0: ixgbe_check_options: FCoE Offload feature enabled
[ 1401.933460] ixgbe 0000:d8:00.0: failed to load because an unsupported SFP+ or QSFP module type was detected.
[ 1401.933495] ixgbe 0000:d8:00.0: Reload the driver after installing a supported module.
[ 1401.933758] ixgbe: 0000:d8:00.1: ixgbe_check_options: FCoE Offload feature enabled
[ 1403.143854] ixgbe 0000:d8:00.1: irq 281 for MSI/MSI-X
[ 1403.144538] ixgbe 0000:d8:00.1: irq 328 for MSI/MSI-X
[ 1403.144553] ixgbe 0000:d8:00.1: irq 329 for MSI/MSI-X
[ 1403.144690] ixgbe 0000:d8:00.1: Multiqueue Enabled: Rx Queue count = 48, Tx Queue count = 48
[ 1403.147055] ixgbe 0000:d8:00.1: 32.000 Gb/s available PCIe bandwidth, limited by 5 GT/s x8 link at 0000:d7:02.0 (capable of 63.008 Gb/s with 8 GT/s x8 link)
[ 1403.147386] ixgbe 0000:d8:00.1 eth0: MAC: 2, PHY: 1, PBA No: E68793-000
[ 1403.147389] ixgbe 0000:d8:00.1: 68:05:ca:a0:d8:05
[ 1403.147392] ixgbe 0000:d8:00.1 eth0: Enabled Features: RxQ: 48 TxQ: 48 FdirHash
[ 1403.147498] ixgbe 0000:d8:00.1 eth0: Intel(R) 10 Gigabit Network Connection
[ 2287.897057] ixgbe 0000:01:00.0: removed PHC on eno1
[ 2288.286174] ixgbe 0000:01:00.1: removed PHC on eno2
[ 2293.906679] ixgbe 0000:d8:00.1: registered PHC device on enp216s0f1
[ 2294.242512] ixgbe 0000:19:00.1: registered PHC device on enp25s0f1
[ 2467.280716] ixgbe 0000:01:00.0: registered PHC device on eno1
[ 2467.548972] ixgbe 0000:01:00.1: registered PHC device on eno2
[ 2676.215697] ixgbe 0000:d8:00.1: removed PHC on enp216s0f1
[ 2679.179247] ixgbe 0000:d8:00.1: registered PHC device on enp216s0f1
[ 2685.275321] ixgbe 0000:19:00.1: removed PHC on enp25s0f1
[ 2689.242455] ixgbe 0000:19:00.1: registered PHC device on enp25s0f1
[ 4298.035274] ixgbe 0000:19:00.1: removed PHC on enp25s0f1
[ 4305.590864] ixgbe 0000:19:00.1: registered PHC device on enp25s0f1
[12384.920198] ixgbe 0000:d8:00.1: removed PHC on enp216s0f1
[12389.440190] ixgbe 0000:d8:00.1: registered PHC device on enp216s0f1

Mike_Intel · ‎01-31-2020

Hello DidarSM,

Thank you for posting in Intel Ethernet Communities.

Can you provide the complete brand and model of the module that you used with your Intel® 82599 10 Gigabit Ethernet Controller?

If you have questions, please let us know. I will also make a follow up after 3 business days.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

DidarSM · ‎01-31-2020

Hi Michael:

Thanks for your reply. Here is the model number of the network card:

Intel X520-2.

Let me know if you require any further details.

Thanks.

Mike_Intel · ‎02-03-2020

Hello DidarSM,

Thank you for the quick reply.

I am sorry, I am referring to the module or transceiver. You may also provide the model of the cable used.

If you have questions, please let us know. I will also make a follow up after 3 business days.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

Mike_Intel · ‎02-05-2020

Hello DidarSM,

I just want to make a follow up on the information that we requested.

If you have questions, please let us know. I will also make a follow up after 3 business days.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

DidarSM · ‎02-09-2020

CISCO SFP-10G-SR

ACW23380GPV

Mike_Intel · ‎02-10-2020

Hello DidarSM,

For Intel Ethernet cards that uses Intel® 82599 10 Gigabit Ethernet Controller, we have a validated list of module. Please open the link below for the list.

https://www.intel.com/content/www/us/en/support/articles/000005528/network-and-i-o/ethernet-products.html

Since you are using on-board. You can also try contacting the manufacturer of the board to check if the have validated modules.

If you have questions, please let us know. I will also make a follow up after 3 business days.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

DidarSM · ‎02-10-2020

Thanks for you answers Michael. We have checked the SFP part number which was not in the list. Also checked hardware OEM datasheet. Our used SFP is not in the support matrix list thats why we are facing this issue.

We are in the follow up process with hardware OEM to resolve. Thanks.

Mike_Intel · ‎02-11-2020

Hello DidarSM,

Thank you for the update. If you still have questions or clarifications, please let us know.

I will also make a follow up after 3 business days if there is no reply from you.

Best regards,

Michael L.

Intel Customer Support Technicians

A Contingent Worker at Intel

Mike_Intel · ‎02-13-2020

Hello DidarSM,

I am sending another follow up on the information that I requested.

Since we have not heard back from you, I need to close this inquiry.

If you need further assistance, please post a new question.

Best regards,

Michael L.

Intel Customer Support Technicians