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I am unable to update my Intel X722 PCIe NIC using the latest Non-Volatile Memory (NVM) Update Utility for Intel® Ethernet Network Adapter 700 Series.
I am running Arch Linux, kernel version 6.12.33-1-lts.
ethtool reports I am currently running firmware 4.00:
ethtool -i enp4s0f0np0
driver: i40e
version: 6.12.33-1-lts
firmware-version: 4.00 0x80001571 1.1999.0
expansion-rom-version:
bus-info: 0000:04:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
According to the release notes, the latest NVM for the X722 is 6.50.
The nvmupdate64e update utility reports the following:
./nvmupdate64e -l -i
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
Config file will not be read.
Inventory
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Flash inventory started.
Shadow RAM inventory started.
Shadow RAM inventory finished.
Flash inventory finished.
OROM inventory started.
OROM inventory finished.
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Device already inventoried.
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B2
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 80001571
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 4.00(4.00)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.1999.0
PXE : 1.1.2, checksum Not Relevant
ISCSI : 3.1.55, checksum Not Relevant
EFI : 3.3.37, checksum None
SMCLP : 3.1.13, checksum Valid
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B3
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 80001571
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 4.00(4.00)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.1999.0
PXE : 1.1.2, checksum Not Relevant
ISCSI : 3.1.55, checksum Not Relevant
EFI : 3.3.37, checksum None
SMCLP : 3.1.13, checksum Valid
Attempting to run the update fails as follows:
# ./nvmupdate64e
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [*****+....]
Tool execution completed with the following status: The configuration file could not be opened/read, or a syntax error was discovered in the file.
Press any key to exit.
With additional logging enabled, we are able to see that the updater does not like the OROM components specified in the configuration file.
# ./nvmupdate64e -l
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Config file read.
Config file doesn't have any OROM components specified for device 'X722'. Tool will use current device's combo set for the OROM update.
Unsupported OROM Combo Image for device 8086-37D0-8086-2.
CLP_LOADER IMAGE_SHARED_40G PXE ISCSI_SETUP ISCSI EFI
Allowed OROM Combo Images:
PXE
EFI
EFI PXE
Tool execution completed with the following status: The configuration file could not be opened/read, or a syntax error was discovered in the file.
Press any key to exit.
Please advise how to proceed with updating my X722.
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Hello mbarszcz,
I hope you are doing well.
This is a gentle follow up on this thread, we would appreciate if you can let us know if you had the chance to try of POA provided previously? If yes, please do let us know the outcome.
Thank You & Best Regards,
Ragulan_Intel
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I tried to update using the latest 30.2 utility and got the same error. This has not solved the problem.
# ./nvmupdate64e -l
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Config file read.
Config file doesn't have any OROM components specified for device 'X722'. Tool will use current device's combo set for the OROM update.
Unsupported OROM Combo Image for device 8086-37D0-8086-2.
CLP_LOADER IMAGE_SHARED_40G PXE ISCSI_SETUP ISCSI EFI
Allowed OROM Combo Images:
PXE
EFI
EFI PXE
Tool execution completed with the following status: The configuration file could not be opened/read, or a syntax error was discovered in the file.
Press any key to exit.
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Hello mbarszcz,
Greetings!!
Thank you for the update.
We are currently reviewing the issue and will get back to you with an update as soon as possible.
Regards
Pujeeth
Intel Customer Support Technician
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Hello mbarszcz,
Greetings from Intel!
Apologies for the inconvenience caused. We are still investigating this matter internally, and it is taking a bit longer than expected. We kindly request some additional time to get back to you with an update.
Thank you for your understanding.
Best regards,
Amina
Intel Customer Support Technician
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Can you please provide an update on this matter? Has the problem been identified?
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Hello Mbarszcz,
Thank you for reaching out.
We are currently reviewing the issue to determine whether it is related to the package.
We appreciate your patience and will provide an update as soon as we have more information.
Kind regards,
Shankith K P
Intel Customer Support Technician
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Hello Mbarszcz,
Greetings!
We are still checking this with our internal team however, may I ask you to share the logs specifically related to the update from version 6.00 to 6.50?
./nvmupdate64e -l logs.log
./nvmupdate64e -l -i
Regards,
Sachin KS
Intel Customer Support Technician
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# ./nvmupdate64e -l logs.log
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
WARNING: To avoid damage to your device, do not stop the update or reboot or power off the system during this update.
Inventory in progress. Please wait [*****+....]
Tool execution completed with the following status: The configuration file could not be opened/read, or a syntax error was discovered in the file.
Press any key to exit.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The log output doesn't show anything different that we haven't seen before:
logs.log
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
./nvmupdate64e -l logs.log
Config file read.
Config file doesn't have any OROM components specified for device 'X722'. Tool will use current device's combo set for the OROM update.
Unsupported OROM Combo Image for device 8086-37D0-8086-2.
CLP_LOADER IMAGE_SHARED_40G PXE ISCSI_SETUP ISCSI EFI
Allowed OROM Combo Images:
PXE
EFI
EFI PXE
[root@osiris 3_30.2_Linux_x64]# ./nvmupdate64e -l -i
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
Config file will not be read.
Warning: Cannot initialize port: [00:006:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[06:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Warning: Cannot initialize port: [00:007:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[07:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Inventory
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Flash inventory started.
Shadow RAM inventory started.
Shadow RAM inventory finished.
Flash inventory finished.
OROM inventory started.
OROM inventory finished.
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Device already inventoried.
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B2
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800039EC
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.00(6.00)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3179.0
PXE : 1.1.42, checksum Not Relevant
ISCSI : 3.1.80, checksum Not Relevant
EFI : 4.9.13, checksum None
SMCLP : 3.1.30, checksum Valid
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B3
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800039EC
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.00(6.00)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3179.0
PXE : 1.1.42, checksum Not Relevant
ISCSI : 3.1.80, checksum Not Relevant
EFI : 4.9.13, checksum None
SMCLP : 3.1.30, checksum Valid
This situation is very disappointing. It has been two months without any progress on this matter of updating a genuine Intel card with the latest Intel firmware. What is going on here?
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Hello mbarszcz,
Greetings!
Thank you for the details and the output.
We understand that this is taking a while and we apologize for the delay and for the inconvenience you are experiencing.
We are still checking this with our Engineering team and we will get back to you with an update at the earliest.
Regards,
Sachin KS
Intel Customer Support Technician
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Hi mbarszcz,
Thank you for your patience.
I would like to confirm that I have shared an email with the next plan of action. I kindly request you to review it and let us know the results.
If you have any questions or need further assistance, please feel free to reach out.
Regards,
Simon
Intel Customer Support Technician
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Hello Simon, I am happy to report that the change of removing PXE and EFI from lines 1050 and 1051 from nvmupdate.cfg from
;X722
BEGIN DEVICE
DEVICENAME: X722
VENDOR: 8086
DEVICE: 37D0
NVM IMAGE: LBG_B2_6p50_CF_2x10G.bin
EEPID: 800042B1
REPLACES: 80001571 80001A3C 80001DEF 8000207F 800023C3 8000265A 8000275D 80002A29 80002E3F 80003327 800035CB 800039EC 80003D82
OROM IMAGE: BootIMG.FLB
PXE:
EFI:
EEPROM MAP: iSCSI.txt
RESET TYPE: REBOOT
END DEVICE
to
;X722
BEGIN DEVICE
DEVICENAME: X722
VENDOR: 8086
DEVICE: 37D0
NVM IMAGE: LBG_B2_6p50_CF_2x10G.bin
EEPID: 800042B1
REPLACES: 80001571 80001A3C 80001DEF 8000207F 800023C3 8000265A 8000275D 80002A29 80002E3F 80003327 800035CB 800039EC 80003D82
OROM IMAGE: BootIMG.FLB
EEPROM MAP: iSCSI.txt
RESET TYPE: REBOOT
END DEVICE
has allowed the upgrade to complete successfully.
Before (version 6.00):
[root@osiris Linux_x64]# ethtool -i enp4s0f0np0
driver: i40e
version: 6.12.43-1-lts
firmware-version: 6.00 0x800039ec 1.3179.0
expansion-rom-version:
bus-info: 0000:04:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
[root@osiris Linux_x64]# ./nvmupdate64e -l -i
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
Config file will not be read.
Warning: Cannot initialize port: [00:006:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[06:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Warning: Cannot initialize port: [00:007:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[07:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Inventory
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Flash inventory started.
Shadow RAM inventory started.
Shadow RAM inventory finished.
Flash inventory finished.
OROM inventory started.
OROM inventory finished.
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Device already inventoried.
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B2
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800039EC
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.00(6.00)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3179.0
PXE : 1.1.42, checksum Not Relevant
ISCSI : 3.1.80, checksum Not Relevant
EFI : 4.9.13, checksum None
SMCLP : 3.1.30, checksum Valid
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B3
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800039EC
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.00(6.00)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3179.0
PXE : 1.1.42, checksum Not Relevant
ISCSI : 3.1.80, checksum Not Relevant
EFI : 4.9.13, checksum None
SMCLP : 3.1.30, checksum Valid
[root@osiris Linux_x64]#
After (version 6.80):
[root@osiris server]# ethtool -i enp4s0f0np0
driver: i40e
version: 6.12.43-1-lts
firmware-version: 6.50 0x800042b1 1.3800.0
expansion-rom-version:
bus-info: 0000:04:00.0
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes
[root@osiris server]# cd /mnt/data/media/Temp/intel-update/x_NVMUpdatePackage_v9.54/Linux_x64/
[root@osiris Linux_x64]# ./nvmupdate64e -l -i
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
Config file will not be read.
Warning: Cannot initialize port: [00:006:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[06:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Warning: Cannot initialize port: [00:007:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[07:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Inventory
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Flash inventory started.
Shadow RAM inventory started.
Shadow RAM inventory finished.
Flash inventory finished.
OROM inventory started.
OROM inventory finished.
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Device already inventoried.
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B2
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800042B1
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.80(6.50)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3800.0
PXE : 1.1.45, checksum Valid
EFI : 5.0.20, checksum None
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B3
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800042B1
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.80(6.50)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3800.0
PXE : 1.1.45, checksum Valid
EFI : 5.0.20, checksum None
Can this change be incorporated into future version of the nvm update tool ?
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Hi Matthew,
Thank you for contacting Intel.
This is the first follow-up regarding the issue you reported to us.
We wanted to inquire whether you had the opportunity to review our previous message.
Feel free to reply to this message, and we'll be more than happy to assist you further.
Regards,
Simon
Intel Customer Support Technician
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Hello Simon,
I had taken screen shots and put together a full reply to your first response and thought it had sent the other day, but apparently it did not save and now it is gone.
I am happy to report though that the updated file worked and I was able to successfully upgrade the firmware to v6.80 after including blank PXE and EFI lines in the nvmupdate.cfg file line 1050 in the 700Series_NVMUpdatePackage_v9_54 package.
Original file:
;X722
BEGIN DEVICE
DEVICENAME: X722
VENDOR: 8086
DEVICE: 37D0
NVM IMAGE: LBG_B2_6p50_CF_2x10G.bin
EEPID: 800042B1
REPLACES: 80001571 80001A3C 80001DEF 8000207F 800023C3 8000265A 8000275D 80002A29 80002E3F 80003327 800035CB 800039EC 80003D82
OROM IMAGE: BootIMG.FLB
EEPROM MAP: iSCSI.txt
RESET TYPE: REBOOT
END DEVICE
Modified file:
X722
BEGIN DEVICE
DEVICENAME: X722
VENDOR: 8086
DEVICE: 37D0
NVM IMAGE: LBG_B2_6p50_CF_2x10G.bin
EEPID: 800042B1
REPLACES: 80001571 80001A3C 80001DEF 8000207F 800023C3 8000265A 8000275D 80002A29 80002E3F 80003327 800035CB 800039EC 80003D82
OROM IMAGE: BootIMG.FLB
PXE:
EFI:
EEPROM MAP: iSCSI.txt
RESET TYPE: REBOOT
END DEVICE
# ./nvmupdate64e -i -l
Intel(R) Ethernet NVM Update Tool
NVMUpdate version 1.43.8.0
Copyright(C) 2013 - 2025 Intel Corporation.
Config file will not be read.
Warning: Cannot initialize port: [00:006:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[06:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Warning: Cannot initialize port: [00:007:00:00] Intel(R) I210 Gigabit Network Connection
Error: The selected adapter (location:[07:00:00]) cannot be updated due to inaccessible device memory.
Update the device driver and reboot the system before running this utility again.
Consult the utility documentation for more information.
Inventory
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Flash inventory started.
Shadow RAM inventory started.
Shadow RAM inventory finished.
Flash inventory finished.
OROM inventory started.
OROM inventory finished.
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Device already inventoried.
[00:004:00:00]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B2
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800042B1
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.80(6.50)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3800.0
PXE : 1.1.45, checksum Valid
EFI : 5.0.20, checksum None
[00:004:00:01]: Intel(R) Ethernet Network Adapter X722-2
Vendor : 8086
Device : 37D0
Subvendor : 8086
Subdevice : 0002
Revision : 4
LAN MAC : F8F21EB212B3
Alt MAC : 000000000000
SAN MAC : FFFFFFFFFFFF
ETrackId : 800042B1
SerialNumber : B212B2FFFF1EF2F8
NVM Version : 6.80(6.50)
PBA : K20564-001
VPD status : Valid
VPD size : 25
NVM update : No config file entry
checksum : Valid
OROM update : No config file entry
CIVD : 1.3800.0
PXE : 1.1.45, checksum Valid
EFI : 5.0.20, checksum None
Will these changes be incorporated into future versions of the NVM update utility?
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Hi Dave,
Thank you for your response. Please allow me some time to review this internally. We will get back to you as soon as we have an update.
Thank you for your patience.
Regards,
Simon
Intel Customer Support Technician
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Hello mbarszcz,
Thank you for your patience.
We truly appreciate your understanding, and we will be making the necessary changes in the upcoming packages.
Should you have any further feedback or inquiries, please do not hesitate to reach out.
Regards,
Akshaya
Intel Customer support Technician
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Hi mbarszcz,
Thank you for contacting Intel.
This is the first follow-up regarding the issue you reported to us.
We wanted to inquire whether you had the opportunity to review our previous message.
Feel free to reply to this message, and we'll be more than happy to assist you further.
Regards,
Simon
Intel Customer Support Technician
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Hello Mbarszcz,
Thank you for your response.
As previously mentioned, we will be implementing the necessary changes in the upcoming packages.
Please confirm if we may proceed with closing the case.
Should you requireany further assistance, feel free to conact us.
Regards,
Kuzhanthai Yesu R
Intel Customer Support Technician
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Hi mbarszcz,
Thank you for the confirmation.
We will proceed to archive the case associated with this query. If you need further assistance in the future, please feel free to reach out.
Best regards,
Simon
Intel Customer Support Technician
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