"Update not available" for X710-DA4

oyster · ‎03-20-2024

Hi. I try upgrade my NIC firmware. but I saw "Update not available".

I tried NVMUpdatePackage v8.30, v8.50, v8.70, v9.30, v9.40, v6.80 versions

I use centOs stream 9.

I can't check serial number cause I already sent my server pc to third party center.

here's my information.

# lshw -C network
*-network
description: Ethernet interface
product: Ethernet Controller I226-V
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:05:00.0
logical name: eno1
version: 06
serial: e8:9c:25:da:25:05
size: 1Gbit/s
capacity: 2500Mbit/s
width: 32 bits
clock: 33MHz
capabilities: pm msi msix pciexpress bus_master cap_list ethernet physical tp 10bt 10bt-fd 100bt 100bt-fd 1000bt-fd 2500bt-fd autonegotiation
configuration: autonegotiation=on broadcast=yes driver=igc driverversion=5.14.0-412.el9.x86_64 duplex=full firmware=2017:888d ip=10.51.140.11 latency=0 link=yes multicast=yes port=twisted pair speed=1Gbit/s
resources: irq:18 memory:86000000-860fffff memory:86100000-86103fff
*-network:0
description: Ethernet interface
product: Ethernet Controller X710 for 10GbE SFP+
vendor: Intel Corporation
physical id: 0
bus info: pci@0000:06:00.0
logical name: enp6s0f0
version: 01
serial: 3c:fd:fe:12:d6:60
size: 10Gbit/s
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical fibre 10000bx-fd autonegotiation
configuration: autonegotiation=off broadcast=yes connector=LC driver=i40e driverversion=5.14.0-412.el9.x86_64 duplex=full firmware=6.80 0x80003d73 18.8.9 ip=192.175.108.147 latency=0 link=yes maxlength=300m module=FTLX8571D3BNL-E5 multicast=yes port=fibre speed=10Gbit/s wavelength=850nm
resources: iomemory:600-5ff iomemory:600-5ff irq:16 memory:6003000000-6003ffffff memory:6004018000-600401ffff memory:85f80000-85ffffff
*-network:1
description: Ethernet interface
product: Ethernet Controller X710 for 10GbE SFP+
vendor: Intel Corporation
physical id: 0.1
bus info: pci@0000:06:00.1
logical name: enp6s0f1
version: 01
serial: 3c:fd:fe:12:d6:62
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bx-fd 10000bt-fd 10000bx-fd autonegotiation
configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=5.14.0-412.el9.x86_64 firmware=6.80 0x80003d73 18.8.9 latency=0 link=no multicast=yes
resources: iomemory:600-5ff iomemory:600-5ff irq:16 memory:6002000000-6002ffffff memory:6004010000-6004017fff memory:85f00000-85f7ffff
*-network:2
description: Ethernet interface
product: Ethernet Controller X710 for 10GbE SFP+
vendor: Intel Corporation
physical id: 0.2
bus info: pci@0000:06:00.2
logical name: enp6s0f2
version: 01
serial: 3c:fd:fe:12:d6:64
size: 10Gbit/s
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical fibre 10000bx-fd autonegotiation
configuration: autonegotiation=off broadcast=yes connector=LC driver=i40e driverversion=5.14.0-412.el9.x86_64 duplex=full firmware=6.80 0x80003d73 18.8.9 ip=10.51.158.111 latency=0 link=yes maxlength=300m module=FTLX8571D3BNL-E5 multicast=yes port=fibre speed=10Gbit/s wavelength=850nm
resources: iomemory:600-5ff iomemory:600-5ff irq:16 memory:6001000000-6001ffffff memory:6004008000-600400ffff memory:85e80000-85efffff
*-network:3
description: Ethernet interface
product: Ethernet Controller X710 for 10GbE SFP+
vendor: Intel Corporation
physical id: 0.3
bus info: pci@0000:06:00.3
logical name: enp6s0f3
version: 01
serial: 3c:fd:fe:12:d6:66
capacity: 10Gbit/s
width: 64 bits
clock: 33MHz
capabilities: pm msi msix pciexpress vpd bus_master cap_list rom ethernet physical 1000bx-fd 10000bt-fd 10000bx-fd autonegotiation
configuration: autonegotiation=off broadcast=yes driver=i40e driverversion=5.14.0-412.el9.x86_64 firmware=6.80 0x80003d73 18.8.9 latency=0 link=no multicast=yes
resources: iomemory:600-5ff iomemory:600-5ff irq:16 memory:6000000000-6000ffffff memory:6004000000-6004007fff memory:85e00000-85e7ffff

# ethtool -i enp6s0f2
driver: i40e
version: 5.14.0-412.el9.x86_64
firmware-version: 6.80 0x80003d73 18.8.9
expansion-rom-version:
bus-info: 0000:06:00.2
supports-statistics: yes
supports-test: yes
supports-eeprom-access: yes
supports-register-dump: yes
supports-priv-flags: yes

# /sbin/modinfo i40e
filename: /lib/modules/5.14.0-412.el9.x86_64/kernel/drivers/net/ethernet/intel/i40e/i40e.ko.xz
license: GPL v2
description: Intel(R) Ethernet Connection XL710 Network Driver
author: Intel Corporation, <e1000-devel@lists.sourceforge.net>
rhelversion: 9.4
...

IntelSupport · ‎03-21-2024

Hi Oyster,

Thank you for reaching out to the Intel community.

We appreciate you sharing your concern with us. Please rest assured that we understand the importance of your situation and are fully committed to assisting you.

We are currently looking into your case and will do everything possible to provide you with the help you need. We kindly ask for your patience as we investigate further.

If you have any additional information or questions, please feel free to share them with us. We're here to support you every step of the way.

Best regards,

Salman

IntelSupport · ‎03-22-2024

Hi Oyster,

I hope you're doing well today!

Thank you for your patience. Could you kindly provide me with the model of the board where the NIC is installed?

Warm regards,

Salman

IntelSupport · ‎03-27-2024

Hi Oyster,

I hope this message finds you well.

Thank you for your patience. I wanted to kindly remind you of my previous request. Could you please provide me with the model of the board where the NIC is installed?

Your prompt response would be greatly appreciated.

Warm regards,

Salman

IntelSupport · ‎04-01-2024

Hello Oyster,

Greetings for the day!

We would like to inform you that we are closing this request as no response has been received from our previous follow-ups. Please don't hesitate to ask any further questions in the future. Feel free to start a new conversation, as this thread will no longer be monitored.

Best regards,

Salman