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DRIVERTO INSTALL UPDATES FAIL

Jergre7rfherl7
Beginner
643 Views

noticed that consistently throughout the attempt to install the Driver Update, that the "Graphics Driver Installer" NEVER loads! NEVER!!!

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ACarmona_Intel
Moderator
483 Views

Hello Jergre7rfherl7,


Thank you for posting in our communities.


To help me further identify the problem and offer you a solution, kindly provide the following details:


  • Please provide a screenshot of the error message that you received.
  • What method of updating the drivers are you using? Is it the manual method, or are you using the Intel Driver Support Assistant?
  • What troubleshooting steps have you already tried? so we can avoid repeating them.
  • Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, errors logged in the system, etc. To generate the SSU report, please refer to the article How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

 


We look forward to your response! 


Thank you, and have a great day ahead!



Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
412 Views

Hello  Jergre7rfherl7,

We are checking in with you to see if you already have the answers to our questions so we can further isolate our issue.

Thank you, and have a great day! 

Best regards, 
Carmona A.

Intel Customer Support Technician

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ACarmona_Intel
Moderator
328 Views

Hello Jergre7rfherl7,


We are checking in with you, as we have not heard any response from you.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
328 Views

Hello Jergre7rfherl7,


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead. 



Best regards, 

Carmona A.

Intel Customer Support Technician

 


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Jergre7rfherl7
Beginner
300 Views

HP ProBook 450 G4

BIOS
Version
P85 Ver. 01.48
Date
10/6/2023
MOTHERBOARD
Manufacturer
HP
Model
8231
Version
KBC Version 42.81
OPERATING SYSTEM
Edition
Microsoft Windows 10 Pro (64-bit)
Version (Build)
22H2 (10.0.19045)

Devices and Drivers

PROCESSOR

Intel® Core™ i5-7200U CPU @ 2.50GHz

GRAPHICS

Intel® HD Graphics 620

 
AUDIO

Conexant ISST Audio

Intel® Display Audio

NETWORKING AND I/O

Intel® Dual Band Wireless-AC 7265

 

Realtek PCIe GbE Family Controller

Intel® Wireless Bluetooth®

 
MEMORY

8 GB

STORAGE

Samsung SSD 870 EVO 250GB

Generic Flash Disk USB Device

 

 

THIS IS THE SYSTEM PARAMETERS! I REPEATEDLY GET THE NOTIFICATIONS  FOR THE DRIVER UPDATES, AND REPEATEDLY THE ATTEMPT FAILS. THIS IS AN AUTOMATIC NOTIFICATION AND NONE THAT I INSTITUTE. DEFINITELY SEEMS TO BE AN ISSUE ON "YOUR END" AS THE "INSTALLER" NEVER GOES TO COMPLETION! 

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