arc750

[arc750]

Hi used Nvidea for years but dont game anymore so decided to throw a arc750 into my rig and loaded up ok. It worked. I used intel arc control saw the performance center options thought id see what the card would do and it just hard crashed when i clicked to change setting. I didnt change voltage setting just peak watt and card performance with nothing else open and seems like the card is no more. Cant see it in hardware or control center. looks like its working lights on and fans spinning slowly. tried uninstalling and reinstalling drivers no change. Dont know but very disappointed, any ideas? or just to hell with it?

[JeanetteC_Intel]

Hello arc750,

Thank you for posting in Intel Communities.

I'm sorry to hear that the Intel® Arc™ A750 Graphics crashed by changing the settings from the ARC Control software.

To get a better understanding of the issue and be able to provide an effective recommendation, please provide the missing key information here:

1) Can you confirm that you changed the peak watt and card performance from the Intel ARC Control software?

2) When you say that you "can't see the Intel ARC A750 from the hardware or control center", do you mean the ARC GPU is not detected by the Device Manager and Intel ARC Control software? Please share a screenshot of both Device Manager (under Display adapters) and Intel ARC Control software (check the dropdown option for the adapter).

3) What driver version have you tried installing and from which website? This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

1. Scan: Check the box Everything.
2. Click Scan.
3. Review: When finished scanning, click Next.
4. Click Save (.txt).

I will wait for your reply.

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello arc750,

Good day!

Have you had the chance to review our prior correspondence? I hope to hear from you and get the details I have requested so I can identify the next steps that need to be taken to resolve this issue.

I will wait for your reply.

Best regards,

Jeanette C.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello arc750,

I have not received any response in the past few days, so I will now proceed in closing this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician