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optimization problem of new intel drivers

innteluser6775
Beginner
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For 2 years I have been using a computer with an intel driver my problem is that every new intel driver you release gives worse performance than the previous one on my computer 6 or 7 months ago I could play battlefield 1 game with my current driver around 60 70 fps I deleted the game and reinstalled it in the past months with a new driver and on the start screen the game drops to 1 fps and cannot even go up to 20 fps very much I did research but it didn't give any results (I deleted and installed more than 10 drivers, I did detailed research many times, I set the graphics to the lowest settings every time with different combinations, I even tried to lower the graphics from the game files, I didn't get any useful results) I lost access to the old driver, I want to play that game again without freezing, I was having a lot of fun, my computer is 8gb ram intel iris xe graphics and my processor i5- 1135g7 please help me.

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ACarmona_Intel
Moderator
677 Views

Hello Innteluser6775, 


Thank you for posting in our communities.


Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, complete model of your system, etc. To generate the SSU report, please refer to the article: How to get the Intel® System Support Utility Logs on Windows*. Please send us the generated SSU.txt file.

 

We look forward to your response!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
590 Views

Hello Innteluser6775, 


We are checking in with you to see if you already have your SSU, so we can further isolate our issue.


Thank you, and have a great day!


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
561 Views

Hello Innteluser6775, 

 

Again, we are checking in with you to see if you already have your SSU, so we can further isolate our issue.

 

Thank you, and have a great day!

 

Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
561 Views

Hello Innteluser6775, 


We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Thank you, and have a great day ahead.



Best regards, 

Carmona A.

Intel Customer Support Technician


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