Hello tersegun,
Thank you for posting in Intel Communities.
I just need to set your expectations that, for laptop devices with Intel components on it, we provide basic troubleshooting, however you may still have to contact your system manufacturer support for further diagnosis and further help.
To fully understand, kindly help share the details below:
1) May I asked why you have downgraded your OS from Windows 11 to Windows 10 Pro?
2) Since you mentioned that the "CPU utilization is around 20% to 30% when gaming", can you confirm:
- When not in gaming, is the CPU utilization is running fine?
- What specific game(s) where this issue is observed?
- Any game(s) where the issue is not observed?
3) Please help share your system configuration, so I further check the possible root cause. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
- Scan: Check the box Everything.
- Click Scan.
- Review: When finished scanning, click Next.
- Click Save (.txt). *Attach the file as you reply.
4) Please also download and run this tool, Intel® Processor Diagnostic Tool. The diagnostic tool checks for brand identification, verifies the processor operating frequency, tests specific processor features, and performs a stress test on the processor. P
- Please check the User Guides and share the IPDT log file (.txt) and screenshot of the results.
I hope to hear from you soon.
Best regards,
JeanetteC.
Inntel Customer Support Technician
