CS2 performance issue

[maloni91]

Hi, for the past few months i always have performance issue in counter strike 2.  I always have small freezes from 0.5-2 seconds , every few rounds. I am just not sure what causes a problem is it my graphic card or processor. I am using i7 14700k and Arc A750. drivers are always updated. i updated bios twice but the issue is still there (for the past 8 months). i have good power supply 32gb ddr5 ram and samsung 990 pro . I dont think PC spec are low to play this game. Does someone have similar issue and any way to fix this ?

i attached ssu report

[Earl_Intel]

Hi maloni91,

Thank you for posting in the communities!

I'm sorry to hear that you're experiencing performance issues on your system while playing CS2. I appreciate you sharing the Intel SSU beforehand for me to check on it.

No worries, for me to further investigate on this, may I know the following details:

• Is the game working fine before? if yes, did the issue happen after a driver or software update?
• What digital gaming platform did you install the game?
• What is the exact model of the monitor that you're using?
• Are you using a HDMI or DisplayPort cable?
• Can you also provide us the game settings that you're using while playing CS2?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing. Your cooperation is invaluable in helping us provide you with the best possible support.

Best regards,

Earl E.

Intel Customer Support Technician

[maloni91]

I am sorry , i was away from PC for few days. 

Yes, game worked fine before (i am not sure exactly when).

I use steam to install game.

I am using HDMI on both monitors 2x Asus VA27EHE - model.

Video game settings:

Display mode : windowed

aspect: widescreen 16:9

Resolution : 1920*1080

Refresh rate: 75 Hz

Brightness: 93%

Boost Player Contrast: Enabled

V-Sync: Disabled.

Max FPS in Game - 400

Max FPS in Menus - 200

Current Video Values Present : Very High

Multisampling Anti-Aliasing Mode: 8x MSAA

Global Shadow Quality: Very High

Dynamic Shadows: All

Model / Texture Detail: High

Texture Filtering Mode: Anisotropic 16x

Shader Detail: High

Particle Detail: Very High

Ambient Occlusion: High

High Dynamic Range: Quality

FidelityFX Super Resolution: Disabled

If you need more information just let me know.

thanks in advance

[Earl_Intel]

Hi maloni91,

Just wondering if you had a chance to look over the questions I posted. In order for me to decide the appropriate course of action to address this issue, kindly inform me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi maloni91,

Thank you for sharing this useful information.

For us to further troubleshoot the issue, try performing a clean installation of your graphics driver:

1. Download Display Driver Uninstaller (DDU)< software and extract the file.
2. Open DDU ****.exe and run extract program.
3. Reboot into Windows* safe mode. (Refer to Start your PC in safe mode in Windows.)
4. Go to the DDU extract path and double-click the Display Driver Uninstaller.exe to open DDU.
5. Click Close in the Options window.
6. Select device type to GPU and select device to INTEL.
7. Click Clean and restart or Clean and Shutdown depending on your needs
8. Wait the software to finish the process and auto reboot Windows to the normal mode or shutdown.

Download Graphics driver version: 32.0.101.6734 Intel® Arc™ & Iris® Xe Graphics - Windows*.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi maloni91,

I just wanted to check if you had the chance to review the troubleshooting steps I posted. Please let me know at your earliest convenience so that I can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[maloni91]

i did steps you told me but i dont have time to check now, ill check tonight or sunday and will let you know.

thanks a lot 

[Earl_Intel]

Hello maloni91,

Sure thing!

Let me know if there will be an improvement on your system after the troubleshooting.

Best regards,

Earl E.

Intel Customer Support Technician

[maloni91]

Hi earl,

the issue is still there

[Earl_Intel]

Hello maloni91,

Thank you for sharing this update with me.

No worries, Intel is already aware of the issue and is currently investigating it.

To help us with the investigation, can you share with us the CapframeX file of your Counter-Strike 2 (CS2), preferably at least 5 to 10 minutes?

• You can check this link on how to get the CapframeX: Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

Best regards,

Earl E.

Intel Customer Support Technician

[maloni91]

HI,

here is the capframe file. i needed to zip because json upload is not supported

[Earl_Intel]

Hello maloni91,

Thanks for sharing the CapframeX files.

I'll further investigate internally on the provided files and share you an update on this thread after.

Best regards,

Earl E.

Intel Customer Support Technician

[maloni91]

hi,

any update on issue ?

[JaveA_Intel]

Hi maloni91,

We are currently investigating on the issue. We will get back to you as soon as possible. Thank you for understanding.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[Earl_Intel]

Hi maloni91,

Thank you for patiently waiting on us.

We tried to replicate the issue on our end but receive a minimal stuttering. We also tried the latest Graphics driver version 32.0.101.6790 and there are times that there are zero freezing.

For us to further troubleshoot the issue, try following these steps:

1. Download the latest GPU driver version 32.0.101.6790, please make sure that you perform a DDU first before installing the latest version.
   1. Latest GPU version link: Intel® Arc™ & Iris® Xe Graphics - Windows*
   2. DDU link: How to Use the Display Driver Uninstaller (DDU) to Uninstall an...
2. After updating the latest GPU drivers, try running the game again, kindly try to get a short video of the game so we can check if theres still issues.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hello maloni91,

Just wondering if you had a chance to look at the troubleshooting steps I posted on the previous post.

In order to decide on the appropriate course of action to address this issue, kindly notify me as soon as possible.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi maloni91,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician