Fortnite Keeps Crashing

[Mathias2020]

Hi Everyone,

Fortnite keeps crashing on my PC. I tried these basic steps but was unable to fix the issue. How do I get it resolved?

[Sp4iCr4b]

The same thing is happening to me, and I know it's not my computer because before updating my IRIS XE, I used to play Fortnite just fine without any errors. I've watched all the videos claiming to fix this issue, but none have worked for me. The only thing I can think of now is to install the previous version of the INTEL ARC IRIS XE graphics to see if Fortnite stops crashing

[Earl_Intel]

Hi Mathias2020,

Thank you for posting in the communities!

For us further investigate and understand the issue, kindly provide us with the needed details listed below:

• May I know if you were able to run Fortnite without any issues before?
• May I know the specifications of your PC?
  • Processor:
  • Motherboard:
  • Processor Cooler:
  • RAM:
  • Graphics Card:
  • Power Supply:
• What BIOS version do you have?
• When did you encounter the issue?

Best regards,

Earl E.

Intel Customer Support Technician

[J_Foreverman-007]

Due to a similar problem with the SPARKLE Intel Arc A770, I IMMEDIATELY returned the graphics card to the seller.

I struggled for 2-3 days and I also have an 11th generation processor, fortunately it also includes a basic graphics chip !!!

[Earl_Intel]

Hi Mathians2020,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Hi J_Foreverman-007 and Sp4iCr4b,

Thank you for sharing your concerns with us, for us to further assist you and prevent any confusions, I highly recommend that you create a new thread for us to address your concerns thoroughly.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi Mathians2020,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician