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Game crash arc770

element05003
Beginner
437 Views
I have tried every single methods like updating drivers of gpu with ddu even reseting my pc checking hardwares like ram,psu, motherboard bios too,nothing solves the issue, I just cant enter a game of stream nor epic games it downloads lets me in on the game for 30s and crashes with gpu crash dump massages, driver issue, a certain ue4 file crashed etc. I have been using this pc for a year, and I even played rdr2 smothly on it now I dont know what to do.
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9 Replies
DeancR_Intel
Moderator
395 Views

Hi element05003,

 

Thank you for posting in the Community!

 

I would like to clarify some things first:

 

  • Recent Changes: Have there been any recent updates or changes to your system, such as Windows updates, new software installations, or game patches?

 

  • Temperature Monitoring: Have you checked the GPU and CPU temperatures while gaming? Overheating can cause crashes.

 

  • Overclocking: Are you overclocking your GPU or CPU? If so, have you tried reverting to default settings to see if the crashes persist?

 

  • Event Viewer Logs: Have you checked the Windows Event Viewer for any error logs or warnings that might give more insight into the crashes? Please specify those error codes/messages.

 

To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

 

You can find the download link here:

  1. Download and launch SSU.exe.
  2. Check the box for "Everything."
  • When the scanning is complete, click "Next."
  • Click "Save."
  • Please send the saved file to us.

 

 

Best regards,

 

Dean R.

Intel Customer Support Technician

 

 

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element05003
Beginner
381 Views

no recent updates or anything matter of fact i have formatted my pc to get rid of crashes and no hardware change either,I cant enter a game for 30s how do i get temp i ran stress test its good around 79c ,I have never overclocked my cpu or my gpu nor have i tried,the error in event viewer doesnt gimme anything useful as a info,and here is the file that was requested......

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DeancR_Intel
Moderator
357 Views

Hi element05003,


I would like to clarify if ReBar is enabled on your BIOS. If not, please see this link for reference:

What Is Resizable BAR and How Do I Enable It?


Let me know if the issue still persists.


Best regards,

 

Dean R.

Intel Customer Support Technician



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element05003
Beginner
311 Views

Yes it is enabled,I would Like to share a bit more info I can run games like valorant somehow it still crashes time to time but its bearable.

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DeancR_Intel
Moderator
289 Views

Hi element05003,

 

I would like to request the dump messages of the error to further check this internally. 

 

To capture a dump file:

1. Right-click on This PC > Properties

2. Click Advanced system settings

3. Under Startup and Recovery, click Settings

4. Select Complete memory dump from the Write debugging information

5. Click OK to confirm the changes

6. Restart

7. After the Crash occurs, the dump file will be found at C:\Windows\Memory.dmp

8. Zip the dump file (you may need to do this outside of the C:\Windows folder due to permissions)

9. Send the zipped dmp file

 

Best regards,

 

Dean R.

Intel Customer Support Technician


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element05003
Beginner
275 Views

so,the memory.dmp file was large and couldnt be sent by this platform and I deleted the file that contained older crash info to generate new crash report but somehow no memory.dmp is being created,so here is a dmp file of a game crash if this helps.My bad I couldnt sent the memory.dmp file,let me know if I can help any other way.

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DeancR_Intel
Moderator
226 Views

Hi element05003,


I appreciate your efforts and cooperation for providing this information. I will further check this internally and get to your once I have the information you need.


Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
183 Views

Hi element05003,


To help me investigate the crashes you're experiencing, could you please provide the following information and logs?

  1. Affected Games: Please list the games affected by this issue.
  2. Application Event Viewer Log:
  • Right-click on the Start Button.
  • Click on Event Viewer.
  • Click on the chevron next to Windows Logs.
  • Right-click on Application and select "Save All Events As".
  • Save the file and send us a copy.
  • Make sure to indicate the timestamp of the crash.
  1. System Event Viewer Log:
  • Right-click on the Start Button.
  • Click on Event Viewer.
  • Click on the chevron next to Windows Logs.
  • Right-click on System and select "Save All Events As".
  • Save the file and send us a copy.
  • Make sure to indicate the timestamp of the crash.

Thank you for your cooperation. I look forward to resolving this issue for you.


Best regards,

 

Dean R.

Intel Customer Support Technician


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DeancR_Intel
Moderator
69 Views

Hi element05003,


I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.


Best regards,

 

Dean R.

Intel Customer Support Technician


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