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Hi element05003,
Thank you for posting in the Community!
I would like to clarify some things first:
- Recent Changes: Have there been any recent updates or changes to your system, such as Windows updates, new software installations, or game patches?
- Temperature Monitoring: Have you checked the GPU and CPU temperatures while gaming? Overheating can cause crashes.
- Overclocking: Are you overclocking your GPU or CPU? If so, have you tried reverting to default settings to see if the crashes persist?
- Event Viewer Logs: Have you checked the Windows Event Viewer for any error logs or warnings that might give more insight into the crashes? Please specify those error codes/messages.
To better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.
You can find the download link here:
- Intel® System Support Utility for Windows*
- Here's a quick guide on using the Intel SSU:
- Download and launch SSU.exe.
- Check the box for "Everything."
- When the scanning is complete, click "Next."
- Click "Save."
- Please send the saved file to us.
Best regards,
Dean R.
Intel Customer Support Technician
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no recent updates or anything matter of fact i have formatted my pc to get rid of crashes and no hardware change either,I cant enter a game for 30s how do i get temp i ran stress test its good around 79c ,I have never overclocked my cpu or my gpu nor have i tried,the error in event viewer doesnt gimme anything useful as a info,and here is the file that was requested......
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Hi element05003,
I would like to clarify if ReBar is enabled on your BIOS. If not, please see this link for reference:
What Is Resizable BAR and How Do I Enable It?
Let me know if the issue still persists.
Best regards,
Dean R.
Intel Customer Support Technician
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Yes it is enabled,I would Like to share a bit more info I can run games like valorant somehow it still crashes time to time but its bearable.
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Hi element05003,
I would like to request the dump messages of the error to further check this internally.
To capture a dump file:
1. Right-click on This PC > Properties
2. Click Advanced system settings
3. Under Startup and Recovery, click Settings
4. Select Complete memory dump from the Write debugging information
5. Click OK to confirm the changes
6. Restart
7. After the Crash occurs, the dump file will be found at C:\Windows\Memory.dmp
8. Zip the dump file (you may need to do this outside of the C:\Windows folder due to permissions)
9. Send the zipped dmp file
Best regards,
Dean R.
Intel Customer Support Technician
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so,the memory.dmp file was large and couldnt be sent by this platform and I deleted the file that contained older crash info to generate new crash report but somehow no memory.dmp is being created,so here is a dmp file of a game crash if this helps.My bad I couldnt sent the memory.dmp file,let me know if I can help any other way.
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Hi element05003,
I appreciate your efforts and cooperation for providing this information. I will further check this internally and get to your once I have the information you need.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi element05003,
To help me investigate the crashes you're experiencing, could you please provide the following information and logs?
- Affected Games: Please list the games affected by this issue.
- Application Event Viewer Log:
- Right-click on the Start Button.
- Click on Event Viewer.
- Click on the chevron next to Windows Logs.
- Right-click on Application and select "Save All Events As".
- Save the file and send us a copy.
- Make sure to indicate the timestamp of the crash.
- System Event Viewer Log:
- Right-click on the Start Button.
- Click on Event Viewer.
- Click on the chevron next to Windows Logs.
- Right-click on System and select "Save All Events As".
- Save the file and send us a copy.
- Make sure to indicate the timestamp of the crash.
Thank you for your cooperation. I look forward to resolving this issue for you.
Best regards,
Dean R.
Intel Customer Support Technician
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Hi element05003,
I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.
Best regards,
Dean R.
Intel Customer Support Technician

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