Intel Graphics UHD Driver keeps going to the old version

[_YKL]

so i keep installing my latest version of graphics card which is 7th-10th gen intel UHD graphics (this is not the exact gpu name) i have also linked down a SSU scan report for more information about my computer i hope you guys can figure out the problem. mean while in the screenshot u can see my graphics card 27.20.100.9664 which was dropped in 2021 and there is new version available i also tried DDU and removed all residual drivers but still after 1 or 2 restarts its just switches back to 27.20.100.9664 version (this is a repost of another thread of my own)

i also tried running microsoft wushowhide tool to block/hide the old driver version but my system just goes back to the old one. this is the new Driver for my laptop (which my system ignore for no reason and goes back to 27.20.100.9664).

[RandyT_Intel]

Hi @_YKL,

Thank you for posting in the community.

Please try downloading the latest graphics driver version 31.0.101.2137 for 7th–10th Gen Intel® Core™ Processor Graphics from the official Intel website.

Before running the installer, temporarily disable Windows Update in your system settings to prevent automatic driver changes during installation.

Once you're ready to install:

1. Follow the steps outlined in this Intel support article for proper installation.-Windows* Update Rolling Back Graphics Driver to a Previous Version
2. Proceed with the on-screen instructions provided by the installer.
3. After installation, reboot your system.
4. Once restarted, verify the driver installation by checking Device Manager to ensure the new driver version is correctly applied.
5. If confirmed, re-enable Windows Update in your system settings.
6. Restart your system again to check if Windows reverts the driver to a previous version.

• If it does not revert, the update was successful.

However, if the issue persists, the last resort is to contact your OEM or laptop manufacturer, as this may be a driver compatibility issue.

Important Note: Installing the Intel generic graphics driver will overwrite your computer manufacturer’s (OEM) customized driver. OEM drivers are tailored to include specific features and fixes for your system. While Intel’s generic driver offers the latest enhancements and bug fixes, it may not address platform-specific needs.

For best compatibility, you may also check your OEM’s website for their latest supported driver version.

Let me know how it goes.

Best regards,

Randy T.

Intel Customer Support Technician

[_YKL]

Hi @RandyT_Intel 

Thanks for responding to my thread

I've followed all of your instructions, and it appears that my graphics card has been upgraded to the most recent version. I verified using Device Manager to confirm this. Since the new driver only works for a few days before switching back to the old version (in my experience), please do not close this ticket. I will keep you updated on my drivers if it again switches back to the old version

can you guide me through on how to check my OEM's website for my latest supported driver version?

 

[RandyT_Intel]

Hi @_YKL,

Understood. I will not close this thread without your confirmation.

To locate and download the correct driver from HP, please visit their Download Center and enter your laptop’s serial number. This ensures you get the exact driver for your device.

You may need to have your serial number ready. Below are:

1. Instructions on how to find your serial number-Find product and serial numbers for HP PCs, printers, and accessories | HP® Support
2. The link to HP’s Download Center-Official HP® Drivers and Software Download | HP® Support

Let me know if you need more information.

Best regards,

Randy T.

Intel Customer Support Technician

[_YKL]

Hi @RandyT_Intel 

I will keep you informed if this ever returns to the previous version. It has been two days and the issue hasn't occurred, but it usually does after a week or two.

It would be annoying to file a new support thread if this occurs again in a few more days, so until then, please don't close this one.

[RandyT_Intel]

Hi @_YKL,

Thank you for the update. I’ll keep this thread open as requested and won’t close it until you confirm the issue is fully resolved. If it reoccurs, please feel free to share the details here so we can continue troubleshooting without starting a new thread.

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @_YKL,

Have you had a chance to try the troubleshooting steps I provided? Please let me know if there have been any changes or improvements so I can determine the next best course of action. 

Looking forward to your update. 

Best regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @_YKL,

Since I haven't heard back from you, I will be closing this thread. 

If you need further assistance, please submit a new thread or post a new issue in our community. 

Thank you. 

Best regards,   

Randy T.   

Intel Customer Support Technician  

[_YKL]

hi @RandyT_Intel 

 your solution seemed to have worked its still in the latest update thanks