Intel program

[Aitwa5]

Hello im trying to enable Adapte Sync but i cant its locked can anyone help me? my laptop An515-57-74L9 

[AlHill]

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[Aitwa5]

hell nah u want to scam me just ask me question ill answer im not giving u anything

[AlHill]

No one here is trying to scam you.  If you want help, provide the information.

Doc (not an Intel employee or contractor)
[If you find any Intel driver you might need, download and save it now.]

[DeancR_Intel]

Hi Aitwa5,

Apologies for the delay in my response.

Please share more details about the issue so we can assist you effectively.

Is Adaptive Sync working before?

Where did you get the Driver update?

Have you performed other troubleshooting steps?

Update your Intel Arc Control

I highly suggest updating the graphics drivers and BIOS from your OEM website. To help you with this, here's the link for reference:

Product Support - Nitro AN515-57 | Acer United States

You can try clean installation as well. Here's the link for reference:

Clean Installation of Intel® Graphics Drivers in Windows*

Please download and run the Display Driver Uninstaller (DDU). Then, install the latest graphics drivers (Intel and NVIDIA) from the OEM and test.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Aitwa5,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Aitwa5,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician