MSI Claw 8 AI+: WRC Blue Screens & Trials Rising Crashes On Startup

[Jalpert]

I have 2 games that don't work. I spent about 3 weeks going back and forth with Intel to just tell me to contact MSI but they seem to be zero help.

WRC Gamepass version blue screens the system. I was able to verify this wasn't my system as it happened to 2 other people, 3 total.

Trials Rising crashes during startup. I've tried very many things to try and get this to go. It doesn't blue screen the system like WRC but it doesn't launch.

Anyone happen to have an idea?

[JedG_Intel]

Hello Jalpert,

Thank you for posting on Intel Community Forum.

It appears that you contacted us previously and advised you to contact MSI but they were unable to help you with your concern and I'm sorry for any inconvenience that this has caused. I'll be checking this matter further and I'll give you an update as soon as possible.

Best regards

Jed G.

Intel Customer Support Technician

[Jalpert]

MSI was no help whatsoever. They refused to even look into and said contact the developer. These games run on all AMD handhelds.

By posting maybe someone had something to try but I could potentially save people the grief of trying to make these games work if they won’t.

[JedG_Intel]

Hello Jalpert,

Upon further review, MSI Claw 8 AI+ is a prebuilt Copilot+ handheld system featuring custom firmware, BIOS power profiles, thermal configurations, and GPU tuning. Given the customized nature of this device, performance optimization and troubleshooting may require a tailored approach specific to this hardware. Therefore, we recommend reaching out directly to MSI for assistance with such concerns.

While we understand that MSI weren't able to help you, our support is limited due to the nature of the system being used. In case you are getting issue with some games only, you can check it with developers for recommendation regarding settings based on your handheld device.

With this in mind, we will proceed to close this inquiry. Should you have any further questions or concerns, please feel free to submit a new request, as this thread will no longer be monitored.

Best regards

Jed G.

Intel Customer Support Technician