Port Royale 2

[fozzie60]

Is anyone running Port Royale 2 on Windows 11 with Intel Iris XE Graphics? Game starts and is in Taskmgr, but no graphics on screen.  

[DeividA_Intel]

Hello fozzie60,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel Iris XE Graphics.   

In order to better assist you, please provide the following:  

1. Did you check this issue with the game developer? There are reports that this game from steam does not work with Windows 10.

2. What is the operating system installed as well as the version and build?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[fozzie60]

1. Yes I run this game, from a disc and installed, not from Steam, on my Windows 10 laptop.

2. OS Name    Microsoft Windows 11 Home

Version    10.0.22621 Build 22621

3. System Model    HP ENVY x360 2-in-1 Laptop 15-ew0xxx

[DeividA_Intel]

Hello fozzie60, 

Thanks for the confirmation. In this case, I would like you to try the following:

1. Perform a clean install of the Intel drivers:

• Steps: https://www.intel.com/content/www/us/en/support/articles/000025578.html
• Drivers: https://www.intel.com/content/www/us/en/download/726609/intel-arc-iris-xe-graphics-whql-windows.html?

2. Check for any optional updates for Windows.

3. Try to get in contact with the game developer to confirm that it is compatible with Windows 10 and Windows 11.

Regards,  

Deivid A.  

Intel Customer Support Technician  

[fozzie60]

I removed the driver and ran on the Microsoft Basic Display driver and the game worked fine.  Installed driver and back to starting in Taskmgr but no display.

[DeividA_Intel]

Hello fozzie60, 

Thanks for the confirmation. In order to investigate this issue, I will need the following:

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

• Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html  
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  
• To save your scan, click Next and click Save.  

2. Provide the Report for Intel® Graphics Drivers: 

• https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

3. Can you take a video of the issue?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[fozzie60]

Here are the files.  Im hoping its just a setting, cause it works fine in basic driver, just nothing displays on XE driver.  The graphics report wont generate.

[DeividA_Intel]

Hello fozzie60, 

Thank you for the information provided 

I will proceed to check the issue internally and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[DeividA_Intel]

Hello fozzie60, 

Thanks for your assistance. Based on the investigation, the game does not mention compatibility with Windows 10 or Windows 11 and this could be the reason for the issue.

Also, the Microsoft Basic Display driver could allow the game to run like it was an older Windows version, which made the game run.

At this point, I can recommend you check this behavior with the game developer to confirm if this is a known issue on their side and for further assistance.

Please keep in mind that this thread will no longer be monitored by Intel.  

Regards,  

Deivid A.  

Intel Customer Support Technician

[Balciunas]

Any update on this issue? I'm having the same problem, and I am already thinking about returning this hardware. This graphics card driver is not suitable for many old applications. The quality of Intel drivers and hardware is getting worse.

[fozzie60]

No. Older program just wont work. Incompatible.

[Balciunas]

No problem. I will return all hardware containing this graphics card in my company, regardless if they use the old programs or not. Such bad customer support and bad drivers are unnacceptable today. Good luck selling this thing.

[fozzie60]

Ok but it does work fine on my Windows 10 computer.