Software Or Hardware issue

[Kouam]

Hi i have a problem with my laptop 

-First this is a description of my pc

    HP Laptop 15-fd0xxx

      Bios

             Version        F.10

             Date             2024-03-20

      Motherboard

           Manufacturer    HP

             Model                  8CAA

             Version                61.41

      Operating System

             Edition                     Microsoft Windows 11 Enterprise (64-bit)

             Version (Build)        24H2 (10.0.26100)

 Devices and drivers

    Processor

         12th Gen Intel® Core™ i5-1235U

   Graphics

          Intel® Iris® Xe Graphics

   Audio

         Intel® Smart Sound Technology for Bluetooth® Audio

         Realtek High Definition Audio

         Intel® Smart Sound Technology for Digital Microphones

  Networking and I/O

         MediaTek Wi-Fi 6E MT7902 Wireless LAN Card

         Bluetooth Device (Personal Area Network)

  Memory

        16 GB

  Storage

       KBG50ZNV1T02 KIOXIA

-With this done my question issue is that i have problem to lunch games ("GTA 5[crashes on loading story mode],Far cry 4 and 5[Not even loading], hitman 2and 3[Not even loading]")

[ACarmona_Intel]

Hello Kouam,

Thank you for posting in our communities.

May I know if after the game GTA5 crashes, does it have any error messages?

And also, when did the issue occur? Does the issue happen the first time that you played the game?

Furthermore, what troubleshooting steps have you already taken? This will help me to prevent providing you the same troubleshooting steps.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Kouam,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Kouam,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Kouam,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician