Temperature rising

[sh_w33t]

At idle laptop is around 50°c but while playing cs2 it reaches 90-100°c and also there is a issue of game crashing mid game

The temperature have gone up since i updated my intel arc graphics driver from Intel's official website. Before it used to be around 80-85°c but the game still crashes mid game

Can you provide and solutions how to manage temperature and avoid crashing

This laptop should handle games like cs2 in my opinion

Ultra 5 125h
Lpddr5 16gb
Intel arc graphics
Laptop: acer swift go 14

[ACarmona_Intel]

Hello sh_w33t,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, and other specifications of your system. To generate the SSU report, please refer to the article:

How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello sh_w33t,

Regarding our case, I am following up to check if you already have your SSU so I can further analyze our issue.

I will be waiting for your response!

Thank you for your understanding, and have a great day.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello sh_w33t, 

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you. 

Thank you for your understanding. 

Best regards, 

Carmona A.

Intel Customer Support Technician

[Earl_Intel]

Hi sh_w33t,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician.