Hi, xingchen.
请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。
Thank you for posting in our Community. Are you receiving any specific error messages when you try to install or reinstall the software? Could you please convert the Chinese language to English in your system so I can further check the errors?
Additionally, I'd like to delve deeper and verify specifics like the wireless model, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable us to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. To ensure your privacy and security, I recommend not sharing the Intel SSU logs on public forums, as they contain sensitive information about your system. Instead, please send the SSU logs to me via email. Once I receive the logs, I'll be able to further investigate the issue and assist you more effectively. After that, we can continue our communication in the community forum if needed.
Have a nice day!
Best regards,
Von M.
Intel Customer Support Technician
