英特尔® 驱动程序和支持助理19.11.46.6无法使用

[肖文000]

更新了新版英特尔® 驱动程序和支持助理19.11.46.6后，无论怎么重装都是无法使用检测更新

[AdrianM_Intel]

Hello 肖文000,

Thank you for posting on the Intel® communities.  

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community. 

Please run the following tool and attach the report generated.

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

You can try the following:

• Run the Intel® Driver & Support Assistant Uninstaller. 
• Delete all old log files from C:\ProgramData\Intel\DSA
• Restart the system.
• Go directly to Download Center and do a fresh install of Intel® DSA.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[肖文000]

这并没有任何用处，这不是特例故障，以这个为关键词，网络上有很多很多人，在更新最新版后，出现了同样的情况，按照这个卸载等方法，依旧没有用处 ---原始邮件---

[AdrianM_Intel]

Hello 肖文000,

Thank you for your answer.

Can you please attach the following reports then attach them to the thread to further investigate it?

Please run the following tool and attach the report generated.

• Intel® SSU Download link 
• Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
• Click on the menu where it says "Summary" to change to "Detailed View". 
• To save your scan, click on "Next", then "Save". 

Please provide the log files of the Intel® Driver & Support Assistant.

• You can find the log files: C:\ProgramData\Intel\DSA
• Please attach the log the files to thread.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel

[肖文000]

很抱歉，我并不想参与改进，你们可以自行使用任意一台笔记本安装该程序使用，网络上也有大量相关问题询问 ---原始邮件---

[AdrianM_Intel]

Hello 肖文000,

Thank you for your answer.

We understand your position in this case, we will pass your feedback in regards to this issue.

Regards,

Adrian M.

Intel Customer Support Technician

A Contingent Worker at Intel