Hello @setaire7
Thank you for posting on the Intel® communities.
Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool.
Could you please elaborate more regarding the issue that you are experiencing?
Are you trying to install a graphics driver? If yes, please provide the steps that you are following so we can try to replicate this.
Please confirm if you are trying to update a driver using the .exe file from Intel® Download Center (https://downloadcenter.intel.com/) or are you using Intel® Driver & Support Assistant (Intel® DSA)?
Also, please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread to gather more details about your system.
- Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-
- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click Next and click Save.
Note: To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.
Best regards,
Andrew G.
Intel Customer Support Technician
