12th Gen Intel(R) Core(TM) i9-12900H update

[Diggersan]

Hi I am trying to launch the Final Fantasy Rebirth with Steam acct.

I am getting the error for the   " Dx12 is not supported on your system to launch it.

I talked with the retailer about it. They said my graphic card is not compatible but the upgrade will become soon.

When can I suppose to be update to launch the game ?

[Mike_Intel]

Hello Diggersan,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. When did you purchase your system?
2. Was it working fine before?
3. Are you having this issue on other games that uses the same launcher?
4. Are you using the Intel Graphics embedded on the processor or a different Graphics controller?
5. What are the troubleshooting steps that you tried?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Diggersan]

This is the requirements below.

Graphics Cards with Shader Model 6.6 support and OS with DirectX 12 Ultimate support required. 12GB VRAM or above recommended to play on 4k resolution. 1080p / 60FPS (Graphics Quality Preset “Medium”), SSD Required. 12GB VRAM or above recommended to play on 4k resolution.

[Diggersan]

Hi Thank you for the reply.
1. In the end of October, last year.
2. This is the first game for this PC.
3. n/a
4.no
5.This game needs Dx12 Ultimate to run. Mine has Dx12, but only 12-1 .

So I asked the retailer to get refund.
The retailer checked my graphic card,
he told me this is not supported.

But neat future it will be updated.
I just want to confirm when the driver will be updated.

[Mike_Intel]

Hello Diggersan,

Thank you for the update.

1. You mentioned that you are not using the embedded Graphics, can you tell me brand and model of your Graphics controller?
2. Did your retailer replaced your Graphics controller?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Diggersan]

12th Gen Intel(R) Core(TM) i9-12900H
Intel (R) Iris (R) Xe Graphics Family 

Thanks

[Mike_Intel]

Hello Diggersan,

Thank you for the update.

Let me check, what was the update from your reseller and do you still have any questions or clarifications for me?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Diggersan]

My card has the DX12, but Dx12 Ultimate is required to run I think.

Mine is only support 12-1, and Dx Ultimate support 12-2.

My Dx Ultimate is disabled.
The retailer said the graphic card will be updated near future.

I think that means Intel will update my graphic card driver available soon.

Will you?

[Diggersan]

When I tried to launch the final fantasy rebirth game on my Steam account.


Error messages DX12 is not supported on your System. Try running without the -dx12 or -d3dx command line argument.

It occurs when I tried to launch it. I can’t even start the video.
I tried to run with -dx12, or -d3dx12

Didn’t run,so I contacted Greenman Gaming to get the refund. Then they checked my graphic card said the card is not supported, but anywhere near future it will be updated.
My graphic card is intel iris R Xe

[Mike_Intel]

Hello Diggersan,

Thank you for the update.

Based on the error that you encounter, this usually appear if the hardware does not meet the requirement of the game.

And since this is hardware, driver update will not help to meet the requirement of the game.

Here is a sample link that we have that is having the same error but for a different game. As you can see, the first step is to make sure that the system meets the requirement.

https://www.intel.com/content/www/us/en/support/articles/000096376/graphics.html

As seen on the link, we can also contact the game developer for further technical assistance.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Diggersan]

Does it not Graphics Cards with Shader Model 6.6 support and OS with DirectX 12 Ultimate support required.

Mine is only support Dx 12-1,
If the card updated to Direct x 12 Ultimate, still doesn’t work?

This is the launching problem , so I thought upgrading to DX12 Ultimate would work .

The game retailer told me , my graphic card will be updated in near future.

That is why I am asking when?

[Mike_Intel]

Hello Diggersan,

Thank you for the update.

The reason you are getting that error is because your system did not meet the requirement of the game.

That is why we recommended to contact the game manufacturer if they have recommendations or workaround.  

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Diggersan,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello Diggersan,

I hope you are having a good day.

I am sending another follow up hoping that you are now talking to the game manufacturer for further assistance.  

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician