3D Photoshop not works with ARC A770

[GT73]

Hi, With Intel Arc 770 16GB in Photoshop is unable to generate a 3D map, it generates an error message "Enable use GPU in preferences check the driver" obviously the use GPU flag is active but Photoshop seems to ignore it.
OS: Windows 11 Pro
CPU: i7 12th Gen Intel(R) Core(TM) i7-12700 2.10 GHz
RAM: 80.0GB DDR4 2133Mhz
Motherboard: NZXT N5 Z690
Photoshop: 25.6.0 20240312.r.433 2bfcbf1 x64
note: Resizable BAR is on

[VonM_Intel]

Hi, GT73.

Thank you for posting in our Community.

The issue you're experiencing with the Intel Arc 770 16GB graphics card and Photoshop's 3D map generation seems to be a compatibility problem. The error message suggesting to "Enable use GPU in preferences check the driver" indicates that Photoshop is not recognizing the GPU's capabilities despite the setting being active. This could be due to several reasons. It's possible that the drivers installed are not the latest or are not properly communicating with Photoshop or there could be a bug with the current version of Photoshop you are using, especially if it's a new release or a beta version. Based on the specification and image version of the graphics driver that you've shared, you're using graphics driver version 31.0.101.5379. Please be guided that Intel has released an updated graphics driver, version 31.0.101.5382, which could potentially resolve the problem you're experiencing.

Moreover, I would like to share with you this article about, how to set the default GPU for Applications and Games, which might also help fix the issue.

Looking forward to your response. Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[GT73]

Hi, thanks for the suggestion but I had already checked this procedure. Have you encountered this anomaly on other users?

[VonM_Intel]

Hi, GT73.

I understand that you've already checked the suggested procedure. Regarding your question about encountering this anomaly with other users, we will need to do further research on this matter and post the response/resolution on this thread once available.

Best Regards,

Von M.

Intel Customer Support Technician

[GT73]

yes, even with the latest updates as of 04/19/2024 the situation does not change.
Adobe Photoshop version: 25.6.0 20240312.r.433 2bfcbf1 x64
Intel GPU driver 31.0.101.5382

Versione di Adobe Photoshop: 25.6.0 20240312.r.433 2bfcbf1  x64
Numero di avvii: 148
Sistema operativo: Windows 11 64 bit
Versione: 11 o versione successiva 10.0.22631.3447
Architettura di sistema: Famiglia CPU Intel:6, Modello:7, Stepping:2 con MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, AVX-VNNI, HybridCPU(8:4), HyperThreading
Conteggio processore fisico: 12
Conteggio processore logico: 20
Velocità processore: 2112 MHz
Memoria incorporata: 81687 MB
Memoria disponibile: 52395 MB
Memoria disponibile per Photoshop: 64326 MB
Memoria usata da Photoshop: 70 %
Gestione arresti anomali: Adobe
DCX Version: 7.13.2
SAM SDK Version: 7.7.0-fio
ACP.local Status:
 - SDK Version: 3.4.0
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 7.1.2.2
 - Min Core Sync Required: 4.3.66.28
Versione SDK Live Edit Client: 4.0.4
Versione Open Color IO: 2.3.2
Versione libreria C2PA: adobe_c2pa/0.7.6-2 c2pa-rs/0.25.2-patch
Versione NGL: 1.37.0.8
Lavagna: disattivato.
Renderer D3D12Warp: disattivato.
Area di lavoro Manta: attivato.
Livelli alias: disattivato.
Highbeam: ^ 0 ®Dimensioni porzioni immagine: 1024 K
Livelli cache immagine: 4
Anteprima font: Media
Versione HarfBuzz: 7.3.0
TextEngine: motore di testo unificato
 ======= GPU
API nativa stabile: vero
API OpenGL stabile: vero
API OpenCL stabile: vero
GPUDeny:               0
GPUForce:              0
useGPU:                1
useOpenCL:             1
isGPUCapable:          1
GPUName:               Intel(R) Arc(TM) A770 Graphics
GPUVendor:             INTEL
IsNativeGPUCapable:    1
IsOpenGLGPUCapable:    1
IsOpenCLGPUCapable:    1
HasSufficientRAM:      1
  GPU accessible RAM:                16,256 MB
  Required GPU accessible RAM:        1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              1
Windows remote desktop:  0
Windows available feature level:     12.2
Windows required feature level:      12.0
Windows has required feature level:  1
Monitor: 1
  Visualizzate limiti: (0, 0) -> (3840, 2160)
  Ridimensionamento di visualizzazione: 1,5
  Tipo di visualizzazione: SDR

[VonM_Intel]

Hi, GT73.

Thank you for your response.

We've tried to reproduce the problem on our side. To resolve it, please follow these steps:

1. Launch Adobe Photoshop.
2. Go to Edit > Preferences > Performance (on Windows).
3. In the Performance preferences, look for the section titled Graphics Processor Settings.
4. Ensure that the box next to Use Graphics Processor is checked 
5. If the issue persists, consider resetting Photoshop's preferences or updating your graphics drivers to the latest version.

This instruction/step will help you to be able to activate the 3D features in Photoshop through the use of the graphics processor. It's important to note, that Photoshop's 3D capabilities are being phased out. For comprehensive details, you may visit this article, 'Photoshop 3D | Common questions on discontinued 3D features'.

Furthermore, for us to replicate and investigate the issue more thoroughly, could you please provide a detailed, step-by-step narrative of how the issue occurs? If you could also share the specific Photoshop file you're working with, it would greatly aid our simulation and troubleshooting process.

Best Regards,

Von M.

Intel Customer Support Technician