A big issue with Intel ARC B580 graphics card that may not support GPU Raytracing for Substance 3d P

[Rng3r]

Hello,

As a 3D designer, I'm having my first experiences with the Intel Arc B580 GPU. Today, I noticed that I couldn't enable the GPU Raytracing feature in Substance 3D Painter. This situation seriously affects my workflow. Texture bake processes, which normally take 1-5 minutes, are now taking over an hour due to this issue.

The potential of Intel Arc in the field of 3D design is undeniable. However, these kinds of software incompatibilities can lead to significant time losses. I believe that collaboration with Adobe and the release of an urgent update are necessary to resolve this issue.

Please take the necessary steps to help Intel Arc users overcome this problem.

Best,
Rng3r

[VonM_Intel]

Hi, Rng3r

Thank you for posting in our Community and for sharing your experience with the Intel Arc B580 GPU and its current limitations with GPU Raytracing in Substance 3D Painter. The potential of Intel Arc in 3D design is indeed promising, but software compatibility issues like this can be a major setback. If you have done any other tests please let me know the details so we don't cover the same ground twice. Intel Arc Graphics feature hardware level ray tracing units, intended to improve performance of this algorithm. For this purpose, any game or app developer looking to take advantage of this feature, will need to integrate it using Microsoft’s DirectX 12 or Vulkan APIs.

Knowing your GPU model and the application you're using is a good start, but I could still use more information about your system configuration. Please run the Intel SSU report and share the results with me so I can verify details such as OS build, driver version, errors logged at system level, etc. To ensure your privacy and security, I recommend not sharing the Intel SSU logs on public forums, as they contain sensitive information about your system. Instead, please send the SSU logs to me via email. Once I receive the logs, I'll be able to further investigate the issue and assist you more effectively. After that, we can continue our communication in the community forum if needed

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Rng3r]

Hi Von,
Thank you very much for your fast reply. I'll email all the information you're asked very soon. I leaved from home for about a month. When I back, I'll send them asap. 😊

[VonM_Intel]

Hello, Rng3r.

You're welcome. I appreciate the update. No rush, just send the information when you're ready. I’ve also emailed you, so please check your spam folder and reply with the requested SSU logs. Additionally, if you've conducted any other tests, let me know to avoid repeating the steps.

Safe travels!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Rng3r.

Thank you for your update. I’ve received your email and understand that you’re currently out of town and need more time. Since you expect to return in one to two months (possibly in May), I will need to close this case for now. However, once you're ready, you’re welcome to create a new community thread, and we’ll be happy to assist you. Please let me know if that works for you.

Safe travels!

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Rng3r.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[Rng3r]

Hi Von,
I'm so sorry for my late reply. I just now able to check my emails, yes, thank you very much for your response. I'm grateful. Yes, please close the case for now and I'll re-create when I back at home. Thank you very much once again. 

Have a great day,
Rng3r

[VonM_Intel]

Hello, Rng3r.

No worries at all. I appreciate the update. I'll go ahead and close the case for now. Feel free to reach out anytime when you're ready to revisit it.

Wishing you a great day as well.

Best regards,

Von M.

Intel Customer Support Technician