A770 VRChat issue

[1e11]

When I use the latest version of the driver (8737) to open VRChat with Steam VR, Steam VR freezes immediately. However, using the older version of the driver (6078) does not cause any problems.

[Manas_Intel]

Hello @1e11,

Thank you for posting your query on the Intel Community Forum!

To help us better understand the issue and investigate further, could you please provide a few additional details:

1. Since when have you been experiencing this issue?
2. Was the application working fine previously on the same system?
3. Have there been any recent software updates or hardware changes (for example, Windows updates, driver updates, or component changes)?
4. Is the application downloaded from official websites or a third-party link?
5. On what mode are you playing it with VR or without VR Headset?

Can you also please verify the game files?

Also, please share your SSU logs as well. You can download the SSU tool using the link below:

Intel® System Support Utility for Windows*

Note: While generating the SSU report, please make sure to uncheck the “Networking” option.

Thank you for your time and cooperation. We look forward to your update.

Warm regards,

Manas Sharma

Intel Customer Support Technician

[1e11]

1.This problem occurred yesterday after updating from version 6078 to version 8737.

2.There were no problems when using version 6078.

3.Only the Arc graphics card driver was updated; nothing else was updated.

4.The older driver was downloaded from TechPowerUp, while the newer version is updated through the application.

5.Use VR mode and stream using Virtual Desktop.

Steam scanned my game files and found no problems.

[Manas_Intel]

Hello @1e11,

Thank you for sharing the detailed information and for confirming the troubleshooting steps you have already tried.

After reviewing the issue, we would like to inform you that unfortunately Intel® Arc™ graphics products currently do not support VR (Virtual Reality) applications and headsets. Because of this limitation, behavior such as freezing, instability, or unexpected issues may occur when launching VR applications like VRChat with SteamVR.

You can find the official Intel article regarding this here:

Is Virtual Reality (VR) supported on Intel® Arc™ A-Series and...

We understand this may not be the outcome you were hoping for, especially since the older driver version appeared to work in your setup. We truly appreciate you taking the time to report your experience and provide all the requested details.

Thank you for your patience, understanding, and cooperation.

Warm regards,

Manas Sharma

Intel Customer Support Technician

[1e11]

So this problem will not be fixed?

[Manas_Intel]

Hello @1e11,

Thank you for reaching out and for taking the time to thoroughly test different driver versions in your setup. We completely understand your concern, especially since you previously experienced working functionality with older drivers.

At this time, Intel® Arc™ graphics products are not officially validated or supported for VR applications and VR headsets.

Because VR functionality falls outside the current supported use cases, we’re unfortunately unable to provide further troubleshooting assistance or guarantee compatibility for applications such as SteamVR or VRChat on newer driver releases.

While certain older driver versions may function under specific system configurations, VR behavior can vary between releases as drivers continue to evolve and optimize for officially supported workloads. As a result, consistent stability or compatibility for VR usage cannot be assured at this stage.

That said, we truly appreciate the detailed feedback and testing information you’ve shared. Insights from real-world usage scenarios are valuable to our teams and help improve visibility into how customers are using Intel® Arc™ products across different environments.

We appreciate your understanding and cooperation, and thank you for being part of the Intel community.

Warm regards,

Manas Sharma

Intel Customer Support Technician

[Manas_Intel]

Hello @1e11,

I hope you’ve been doing well.

Since we have not received any further updates from you, we will go ahead and close this thread. Please note that this means the thread will no longer be officially monitored by our team.

No worries at all, though - if you have any additional questions, concerns, or would like to continue the discussion in the future, you are always welcome to open a new thread and reach back out to us anytime. We’ll be more than happy to assist you further.

Thank you once again for your time, patience, and participation in the Intel Community. We truly appreciate it!

Warm regards,

Manas Sharma

Intel Customer Support Technician