Hello, with my notebook erazer major x10 i'm trying to run 3DEXPERIENCE which is a 3D software for engineering parts, but it crashes and can't run smoothly. I'm equipped with 16 GB of RAM and a 12700h mobile. I think the problem is the graphic card because with similar specs, but with a NVDIA GPU, the software is running very well on my friends' PC. How can i improve performance on that specific software if possible? Thanks.
Thank you for posting in the Intel® Communities Support.
Just to be sure we are on the same page here, are you referring to SolidWorks 3DExperience? If it is a different application or design suite please let me know where can be downloaded/acquired.
For SolidWorks 2023/2024 at this moment only the Intel Arc Pro A-Series cards have been certified - refer to this site for details. We expect great performance for the Intel Arc A-Series GPUs but at this moment we can't commit to any particular outcome when running SolidWorks 2023/2024 on non-Pro A-Series GPUs.
Thank you for the clarification. At this point I recommend reporting this to the application developer so they can look into this issue and if necessary, pursue this certification collaboration directly with Intel.
Thank you for the response. As per checking the website (https://www.3ds.com/3dexperience) you shared with us they have a contact form where you can submit your details for an inquiry. We recommend to reach out to them to report this issue and pursue certification in collaboration with Intel.
Thank you for your response. please be informed that we will now continue the support in the ticket you open with us. If you need any additional information, please submit a new question as this thread will no longer be monitored.
