ARCA380 graphic card lagging in every problem without any issue

[Ramim_78]

Dear Intel Support Team,

I am writing to report a serious performance issue with my Intel Arc graphics card. The GPU is only 1 month old, yet it is causing serious lag in almost every game, even though my system meets all requirements.

I have already tried the following steps, but nothing has helped:

• Re-installing the Intel Graphics Drivers

• Updating Windows

• Checking temperatures and fan speeds

• Verifying game files

• Ensuring PSU and hardware are functioning normally

Despite all these steps, the problem continues. This is highly disappointing, especially for a new GPU.

My system details:

• Processor: Ryzen 5 5500

• GPU: Intel Arc A380 (1 month old)

• RAM: 8GB DDR4 3200MHz

• Motherboard: MSI B450M-A Pro Max II

• OS: Windows 10/11 (your version)

I kindly request your assistance in resolving this issue as soon as possible. If the GPU is defective, please guide me on warranty or replacement options.

Thank you,

[MUC]

Please check if the "Resizable BAR" function is enabled on your motherboard.

Entering MSI UEFI BIOS Setup:
Press Delete key, when the Press DEL key to enter Setup Menu, F11 to enter Boot Menu message appears on the screen during the boot process.

Navigate to Settings > Advanced > PCIe > PCI Subsystem Settings an enable Re-Size BAR Support:

Next, click the X in the upper right corner to close and select "YES" to confirm Save configuration and exit:

The system will reboot.