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Affinity Photo crashes after opening

glouf
Beginner
2,032 Views

Hi,

When Affinity Photo (1.10.6) starded the window closed immediatly.

OS : Windows 10 Pro

Motherboard : Gigabyte Z690 Aero G

Graphik : ARC A 750

Thanks

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8 Replies
Hugo_Intel
Employee
2,007 Views

Hello glouf


Thank you for posting on the Intel Communities.  I'm sorry to hear that you're facing issues while using Affinity Photo on your system. In order to better assist you, kindly provide us with the following information:


  • Share a short video showing this issue.
  • Is Resizable BAR enabled on your system?
  • Create a log file with the Intel® System Support Utility and attach it to your reply.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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glouf
Beginner
1,998 Views

Hello Hugo,

 

It's impossible to capture the scenario, the pictures closed to fast.

I send you 2 pictures of the screen. This pictures stays two seconds on screen and close.

Thank's

 

 

    

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Hugo_Intel
Employee
1,983 Views

Hello glouf


Thank you for sharing this information. We are still missing some of the information requested in my previous post, Could you please share the log file from the Intel® System Support Utility as well, please confirm whether Resizable BAR is enabled on the system?


In addition, please try to uninstall the software and reinstall it on the system.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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glouf
Beginner
1,971 Views

Hello Hugo

 

Sorry, i forgot to send the picture that shows if Resizable BAR is enable or not. (see the attach folder)  

I'am not shure if this function is enable.

But i managed to launch Affinity Photo by blocking openCL

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Hugo_Intel
Employee
1,953 Views

Hello glouf


Thank you for letting us know that Resizable BAR is enabled on your system I see that you are now able to launch the program after disabling Open CL, so would like to ask you if the issue is resolved or if you need further assistance.


In case you need further assistance, we are still missing the report from the Intel® System Support Utility, please attach it if the issue persisted.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,902 Views

Hello glouf

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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glouf
Beginner
1,893 Views

Hello Hugo,

Yes, the issue is resolved. I can launch Affinity Photo, but OpenCL must be disabled.

 

Best regards,

glouf

 

 

 

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Hugo_Intel
Employee
1,864 Views

Hello glouf


Thank you for your confirmation. It is good to know the issue is now resolved.


In this case, we will continue closing this thread, if you have further questions, please open a new topic as this thread will no longer be monitored.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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