- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi Team,
under Dx12 in Anno 1800 the lod grass and foliage textures are loaded incorrectly. The issue is not present in Dx11.
DX11 correct foliage:
DX12 incorrect foliage:
System:
Ryzen 7700
32gb DDR5 6000
Intel Arc A770 @ Beta Driver 31.0.101.4148 (Latest)
Game installed on m.2 SSD
Thank you for your time 🙂
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello E-Rex,
Thank you for posting on the Intel️® communities. We understand that you are experiencing issues when playing Anno 1800 under Dx12.
In order to have a better understanding of your issue, please provide me with the following:
- Does the issue occur on other Graphics Driver versions?
- Did the game use to work as expected before?
- Are you running the latest Game version?
- What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)
We also would like to recommend you perform a clean driver installation for our latest production driver 31.0.101.4255. Doing a clean install of the software/drivers for any hardware can help to fix specific issues that can be associated so any additional software that might be causing malfunction.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello Jean,
1) yes, error also occurs in 31.0.101.4255 (clean install conducted)
2) did run as expected not with the A770 in DX12 before (worked with previous GPU from different GPU vendor)
3) yes, running the latest version
4) Runs via Ubisoft Connect
Best Regards,
E-Rex
🦖
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello E-Rex,
Thanks for the information provided.
Since you mentioned that you had a previous GPU, we want to recommend you use the Display Driver Uninstaller (DDU). This tool will uninstall all graphics drivers and all leftovers (including registry keys, folders, and files store) and install driver 31.0.101.4255 one more time. You can check the following article for the steps to use the software.
Also, in case the issue persists, we would like to further investigate this matter, so please, provide us a system report using the following applications:
- Intel®️ System Support Utility (Intel®️ SSU)
- Download the Intel SSU
- Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
- Click on the menu where it says: "Summary" to change it to "Detailed View."
- To save your scan: click "Next"; then "Save."
- Intel® Graphics Command Center:
- Open the Intel Graphics Command Center
- Navigate to the Support tab
- Select System Diagnostic
- Click Generate Report
- Select Save and name the output file.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello E-Rex,
We hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello E-Rex,
We hope you are doing fine.
We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page