Arc B580: Micro-stuttering issue

[AslanY5]

MSI Pro H810M-B - Intel Arc B580 - U5 225F - 32GB DDR5 RAM - Kingston NV3 500GB SSD: I’m experiencing micro-stuttering every 8–10 seconds, especially when playing open-world games. The graphics card has the latest drivers installed. Re-Bar is enabled, and my FPS numbers are quite good (averaging between 110 and 130 in Red Dead Redemption 2 at 1080p with settings close to Ultra). While gaming, my CPU temperature barely exceeds 55, and my graphics card doesn’t go above 60. Unfortunately, I think the problem is coming from the graphics card.

[Ramgound_Intel]

Hello AslanY5,

Thank you for posting on the Intel Community Forum.

I understand that you are experiencing periodic micro-stuttering approximately every 8–10 seconds while playing open-world games, despite achieving high FPS and observing normal CPU and GPU temperatures. I appreciate the detailed information you have already provided.

To help us better investigate the issue, could you please provide the following details:

• Does the stuttering occur in all games or only specific titles? If specific, please provide the game names.
• When the stuttering occurs, do you notice any sudden drops in:
  • GPU utilization?
  • CPU utilization?
  • FPS?
  • Frame times (if monitored using a tool such as PresentMon, CapFrameX, or MSI Afterburner)?
• What graphics driver version is currently installed?
• Have you performed a clean installation of the graphics driver using DDU (Display Driver Uninstaller)?
• Is Resizable BAR reported as Enabled and Supported in Intel Graphics Software?
• Are the motherboard BIOS and Intel chipset drivers updated to the latest versions available from MSI?
• Does the issue occur when gaming from a fresh Windows boot with all background applications closed?

Additionally, please provide the following files:

• Intel® System Support Utility (SSU) report.

You can download the SSU tool using the link below:

How to get the Intel® System Support Utility Logs on Windows*

      Note: While generating the SSU report, please ensure that the “Networking” option is unchecked.

• Screenshot of Intel Graphics Software showing ReBAR status.
• Screenshot or recording showing the frametime graph during gameplay, if available.

This information will help us determine whether the behavior is related to the graphics driver, system configuration, storage performance, background processes, or another component.

We look forward to your response.

Best Regards,

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello AslanY5,

I hope you are doing well.

I am writing to follow up on your recent case regarding the periodic micro-stuttering issue during gameplay.

To further assist in diagnosing the behavior, we kindly request you to provide the previously requested details and logs at your earliest convenience. This information is essential for us to accurately isolate the root cause.

Once we receive the required information, we will continue with the investigation and provide you with the next steps.

We look forward to your response.

Best regards,

Ramgound

Intel Customer Support Technician

[Ramgound_Intel]

Hello AslanY5,

I hope you are doing well.

I am following up regarding your case related to the periodic micro-stuttering issue during gameplay.

As we have not received a response to our previous requests for additional information and logs, we are unable to continue the investigation at this time. Therefore, I will be proceeding with the closure of this inquiry.

If you still require assistance, please submit a new support request, and we will be happy to assist you further. Please note that this thread will no longer be monitored once the case is closed.

Thank you for contacting Intel Customer Support. We appreciate the opportunity to assist you and look forward to helping you again if needed.

Best regards,

Ramgound

Intel Customer Support Technician