[Arc B580] Star Citizen - Infinite Loading / ResolveSpawnLocation Error

[gom548]

Product: Intel Arc B580
Driver Version: 32.0.101.8509
OS: Windows 11 Pro (Build 26200)

ISSUE DESCRIPTION:
Star Citizen fails to load into the Persistent Universe. The game remains on an infinite loading screen (Entity Streaming). This is a persistent issue on the B580 with the current driver.

TECHNICAL DETAILS:
Game logs confirm that the process is stuck at: "ResolveSpawnLocation Location Not Found".
The "Context Establisher" is blocked during the "WaitForPlayerSpawnAndValidate" state (eCVS_WaitForAsyncSpawns/16).

The client does not crash to desktop, but the rendering/logic loop for spawning the character fails to complete on this hardware configuration.

Attached files:
- DxDiag.txt
- Game.log (showing the spawn block)
- StarCitizen_IntelArc_Report.txt

[JeanetteC_Intel]

Hello gom548,

Thank you for posting in Intel Communities.

I'll check on this internally for now and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello gom548,

Thank you for reporting the issue with Star Citizen failing to load into the Persistent Universe on the Intel Arc B580 with driver version 32.0.101.8509.

Proceed with a clean installation of the latest driver (32.0.101.8509) using Display Driver Uninstaller (DDU) in a safe mode to uninstall the current graphics driver. This is to ensure deleting all past driver remnants and avoid any complications.

If the problem continues after the above steps, please provide additional information to help isolate the issue:

• Has the game previously worked fine on this system, and is this a recent issue?
• What changes (hardware, software, driver updates) were made prior to the issue appearing?
• Are other games experiencing similar issues?
• Have you tried installing an earlier driver version to check if the issue is specific to the latest driver?
• Where was the game obtained (official source/store) to assess replication possibilities?
• Please provide a screenshot of your in-game graphics settings.
• Share your PSU (Power Supply Unit) details.
• Attach the SSU (System Support Utility) log file for further diagnostics.
• Steps to reproduce the issue (this is very important).
• Share crash/dump files for further analysis.

These steps will help us better understand the root cause and work towards a resolution.

Looking forward to your reply.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[BrenzL_Intel]

Hello gom548,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Brenz L.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello gom548,

Since I haven't received any response from you recently, I will go ahead and close this thread.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician