Arc B580 error SF6

[Vitark]

Hello, 

I've recently installed Street Fighter 6 on my i5-13400f + Arc B580 desktop.
I keep running into an error and there's no set time for it to happen. It could be 5 minutes or 1 hour but it's happening non-stop since 17th of May. 

The error: Fatal D3D error (25, DXGI_ERROR_DEVICE_HUNG, 0x887a0006)

So far I've done a clean install to older and newer WHQL drivers, using DDU in Safe Mode; deleted shader cache, verified file integrity on Steam, registry TdrDelay to 10 seconds.

I've also tried running a profile enabling Vsync from the GPU and limiting FPS to 60 and it still keeps having this error. I enabled vsync on the driver management app because in game option would give me random delays to 48 fps... My monitor is 144Hz 4k but I'm running the Windows resolution @ 1080p

Please, could you look into this?
I have a laptop running a R5 3600h + Nvidia 3050 and it runs with no hiccups.

[Raymund_Intel]

Hello Vitark,

Thank you for contacting Intel Customer Support, to better understand your system's configuration, we kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

• Intel® System Support Utility for Windows*
  • Here's a quick guide on using the Intel SSU:

1. Download and launch SSU.exe.
2. Check the box for "Everything."
3. Click "Scan."
4. When the scanning is complete, click "Next."
5. Click "Save."
6. Please send the saved file to us.

This information will greatly assist us in diagnosing and addressing the specific concerns with your system. If you encounter any challenges during this process or have additional questions, please don't hesitate to let us know. 

Thank you for your understanding and patience. I look forward to reconnecting soon.

Best regards,

Raymund P.

Intel Customer Support technician

[Vitark]

Hello @Raymund_Intel , 

I don't know if you meant send it to you via this thread but here it goes.

Thank you for your attention!

Kind regards

[Mike_Intel]

Hello Vitark,

Thank you for sending the SSU. 

While we are trying to review the SSU, let me gather additional information that will help us investigate this issue.

1. What was the last change made in the system before the issue started?

2. Please help gather the dump files. Kindly refer to the link below on how to generate the dump files, just scroll down under Crashing/freezing issues/BSOD:

Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST! - Intel Community

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Raymund_Intel]

Hello Vitark,

I just wanted to follow up to see if you had a chance to review the information we posted. Your feedback at your earliest convenience would be greatly appreciated. Thank you.

Best regards,

Raymund P.

Intel Customer Support Technician

[Raymund_Intel]

Hello Vitor,

Thank you for your patience.

We would like to inform you that the crashing issue you are experiencing while playing Street Fighter 6 on Intel® Arc™ B-Series graphics is a known issue currently under investigation by our engineering team.

For additional reference, you may also check the following article:

Street Fighter 6 Crash During Gameplay on Intel® Arc™ B-Series

At this time, our team is actively working on this, and we will keep you updated as soon as more information becomes available.

Thank you for your understanding.

Best regards,

Raymund P.

Intel Customer Support

[Vitark]

Hello @Raymund_Intel  and also @Mike_Intel ,

I didn't send the information you required because in the meanwhile I changed my system's GPU for an AMD one and it worked fine for the mentioned games.

I appreciate you for reporting this issue and hopefully it's fixed!
I do intend on supporting team Blue but that was starting to be a bit frustrating with these things happening T_T

Kind regards,
Vitark

[Ernesto_C_Intel1 · Accepted solution]

Hi @Vitark,

Thank you for your patience while we investigated this matter.

We are pleased to inform you that the crashing issue in Street Fighter 6 associated with the DXGI_ERROR_DEVICE_HUNG error has been addressed and resolved in our latest graphics driver release: 32.0.101.8860 – WHQL Certified (Latest)

To ensure that this fix is properly applied to your system, we kindly recommend following the steps below:

1. Uninstall your currently installed graphics driver by booting into Safe Mode and using Display Driver Uninstaller (DDU) to perform a clean removal.
2. Download and install the latest graphics driver – Version 32.0.101.8860 WHQL Certified (Latest).

Performing a clean installation using DDU will help eliminate any residual files from the previous driver that may interfere with the update.

Once you have completed the steps above, please test the game and let us know if the issue persists on your end. We are happy to assist you further should you require any additional support.

Regards,

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @Vitark,

I just wanted to follow up on our previous message regarding the crashing issue in Street Fighter 6.

We wanted to check in and see if you had a chance to try out the steps we provided — specifically the clean driver installation using DDU and updating to the latest driver version (32.0.101.8860 WHQL Certified).

If you have already given it a try, we'd love to hear how it went! And if you haven't had the chance to test it yet or ran into any trouble along the way, no worries at all — we're still here and happy to help.

Please don't hesitate to reach out whenever you're ready, and we'll be glad to assist you further.

Regards,

Ernesto C.

Intel Customer Support Engineer

[Ernesto_C_Intel1]

Hi @Vitark,

I'm reaching out one final time regarding your case related to the crashing issue in Street Fighter 6. As I have not heard back from you following our previous follow-up, I will be proceeding to close this case due to inactivity.

I completely understand that life gets busy, and I hope the steps I provided — the clean driver installation using DDU and updating to the latest driver version (32.0.101.8860 WHQL Certified) — were able to resolve the issue for you.

Should the problem persist or if you have any further questions or concerns in the future, please do not hesitate to create a new community thread or contact us again. We are always happy to assist you.

Thank you for reaching out to us, and we appreciate the opportunity to support you.

Regards, 

Ernesto C. 

Intel Customer Support Engineer