Arc Control GUI performance Tuning menu and configure button missing

[TonyEng]

I'm using Intel Arc Control Version 1.73.5335.2 and Driver Version 31.0101.4146.

The performance tuning menu and the configure button have not appeared since the first installation. I have reinstalled the app several times. Can you please advise how to switch this feature on?

[Andres_Intel]

Hello TonyEng,

Thank you for posting on the Intel®️ communities. I see in the screenshot that the Tuning menu and configure button are missing Intel® Arc™ Control, I will be more than happy to help you.  

To provide you with an accurate answer, please provide me with the Intel® System Support Utility for Windows (SSU) report, you can find the steps below for guidance:

1. Download Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.
2. Scan: Check the box Everything.
3. Click Scan.
4. Review: When finished scanning, click Next.
5. Click Save.

Regards,  

Andres P. 

Intel Customer Support Technician 

[TonyEng]

As Requested

[Jean_Intel]

Hello TonyEng,

Thank you for the information provided. We want to look into your problem more thoroughly internally. Please give us some time to investigate this issue; we'll update this page as soon as we know more.

Best regards,

Jean O.

Intel Customer Support Technician

[TonyEng]

Hi Jean,

Ok. Thank you.

Just also let you know. I used DDU to uninstall drivers for the Arc.  I then installed the beta drivers.  The driver version is now 31.0.101.4972. Unfortunately, the same issue still exists. The performance tuning is still not showing. 

Thanks

[Andres_Intel]

Hello TonyEng,

Thank you for letting us know that you also tested the graphics driver version 31.0.101.4972.

Just for you to know, we still working on the investigation, and we will start working on the issue replication, as soon as I have the results I will let you know.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello TonyEng,

Thank you for your time.

We are finishing the reproduction of the issue, and we will have the results soon. I will let you know as soon as I have them.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello TonyEng,

Thank you for your patience.

We have been working on the investigation, and I want to let you know that the performance tuning option is not available in the Intel Arc Control application when the installed Intel Arc graphics card is for mobile devices. As the overclocking is not available in mobile arc graphics performance tuning won't be available.

Let me know if you have further questions.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello TonyEng,

I want to remind you that the performance tuning option is not available in the Intel Arc Control application when the installed Intel Arc graphics card is for mobile devices.

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician

[Andres_Intel]

Hello TonyEng,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Andres P. 

Intel Customer Support Technician