Arc Control -> Driver tab don't connect to internet / doesn't show anything. No PrintScreen also.

[VilleH]

Driver tab don't connect to internet / doesn't show anything in Arc Control. Says only "Updating Your Experience." and seems to load. 

Also cannot take PrintScreen when the Arc Control is showing.

Best regards,
-Ville

[Jean_Intel]

Hello VilleH,

Thanks for the information provided. We understand that you are having issues with the Intel Arc control software. We would like to continue researching this matter. Please, provide us with a report using the Intel®️ System Support Utility (Intel®️ SSU). This report will gather information about your system, such as Operating System Built, Driver, BIOS versions, etc. 

• Download the Intel SSU
• Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View." 
• Click on the menu where it says: "Summary" to change it to "Detailed View." 
• To save your scan: click "Next"; then "Save." 

Best regards,

Jean O. 

Intel Customer Support Technician

[VilleH]

Hi,
Thank you for a quick answer. The SSU report is attached.

Regards,
Ville

[VilleH]

With the newest driver .4091 the Arc Control seems to work properly now.

-Ville

[Mgargenta]

+1

[Jean_Intel]

Hello VilleH,

We are glad to know you found a solution. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,

Jean O.

Intel Customer Support Technician