Arc Control uses too much processor

[Maybewalker44]

Intel Arc Control my processor sees 80-90%. There was no such problem for the last week, but now as soon as the computer is turned on, it constantly rises to 60, 70, 80. No matter what I tried, I couldn't fix it. Is there a solution?

[Jean_Intel]

Hello Maybewalker44.

Thank you for jumping into the Intel Community. We understand that the Arc Control has high CPU usage, and we will be more than glad to help you. Before we provide you with more details, we would like to confirm more information about your issue:

• Besides the CPU usage, is there a high memory usage when opening the Arc Control?
• Share with us a Screenshot of the Task manager under the performance tab, showing the Arc Control system usage.
• To gather more information about your system, please provide us with the Intel®️ System Support Utility (Intel®️ SSU) report:
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel®️ SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Maybewalker44,

We would like to jump in the thread to confirm if you have been able to gather the information we requested before. This would help us to better assist you.

Best regards,

Jean O.

Intel Customer Support Technician

[Maybewalker44]

It is constantly rising. Sometimes it's 100%

[Jean_Intel]

Hello Maybewalker44,

Based on the task manager screenshot you shared with us, we have observed that Arc Control is consuming a lot of memory. We want to let you know that we have noticed an error with the Arc Control version 1.73.5334.1, where the application will start to incrementally consume RAM (memory leak).

The high memory consumption could be the reason behind the high CPU usage. We want to let you know that this problem has been addressed in version 1.73.5335.2, which is available in driver 31.0.101.4826 or later. We suggest that you download and install this driver.

If, after installing driver 4826, you still see Arc Control version 1.73.5334.1:

• Clear your browser cache.
• Re-download driver 31.0.101.4826.
• Re-install driver 31.0.101.4826.

Best regards,

Jean O.

Intel Customer Support Technician

[Jean_Intel]

Hello Maybewalker44,

We are posting back in this thread since we want to confirm if you have been able to check our previous comment and test the recommendation. Let us know if you require further assistance.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Maybewalker44,

We will proceed to close this thread since we have not received a response from you. Remember that we recommend you install the 31.0.101.4826 to update the Arc control to the 1.73.5335.2 version. If you need additional detail, please open a new question as this thread will no longer be monitored.

Best regards,

Jean O. 

Intel Customer Support Technician