Arc Pro B50 - Win11 - No Mouse cursor

[Nebur]

See subject.

- Issue manifests itself by the mouse cursor disappearing as soon as certain driver versions are installed

- the cursor is even missing after a fresh reboot into the login screen on a naked Win11 25H2 install

- drivers below are all the pro variant

- these versions do show the issue (latest two):

     101.8515
     101.8517

- these versions do NOT have the issue:

     101.6862
     101.6979
     101.8306
     101.8314

So I'm forced to run an old driver right now - not great. Not terrible either if the next version fixes this stupid but completely breaking bug.

[IntelSupport]

Hi Nebur,

1. When using the affected driver versions, is the cursor completely invisible, or does it appear in certain areas of the screen?
2. Are you using a single monitor or multiple monitors? If multiple, does the cursor disappear on all connected displays or only on specific ones?
3. Does the cursor disappear only on the desktop/login screen, or does it also disappear inside specific applications or games?
4. Did you perform a clean driver installation using Display Driver Uninstaller (DDU) when updating to version 32.0.101.8517?
5. What are the troubleshooting steps that you tried so far?
6. Can you please provide video of the issue?
7. Please run the Intel System Support Utility (SSU) and attach the report for system diagnostics:

• Download link: Intel SSU Tool
• After downloading, open the tool, run a scan (leave default options), click Next, then save the results as a .txt file, and attach it in your reply.
  • Please note: While generating the SSU report, kindly uncheck the “Networking” option.

If you have any questions, please let us know. Thank you.

Best regards,

Kenneth R.

Intel Customer Support Technician 

[Nebur]

Hi Kenneth,

1: It appears, disappears, flickers on and off with the "busy cursor" but is mostly invisible. It is not related to positions on the screen.

2: Tests were all with a single screen

3: It disappears in the login screen and it disappears on the desktop, explorer, anywhere. It is not that it sometimes disappears - it is absent 99.999% of the time with some sudden flickers of visibility every now and then for less than half a second. So no, I can't tell what happens in misc other apps because it renders the machine unusable

4: I tested every driver version mentioned with a full uninstall and a DDU pass in safe mode before installing any other version

5: Installing a driver that works

6: A video showing a missing mouse cursor? Seriously? No, I can not.

7: Is a collection with the working driver fine? Because I really do not want to install the broken one again.

Thank you for taking the time!

[Nebur]

Here is the ssu file. Note that this is with the latest working driver and not the one with the issues! The machine & general config obviously is the same, so shouldn't really matter. 

[IntelSupport]

Hi Nebur,

Thank you for providing the requested information. I will now further investigate this and will get back to you once a resolution is available. Thank you for your patience and understanding.

Best regards,

Kenneth R.

Intel Customer Support Technician