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amd 8845hs(780m) AMD Software: Adrenalin Edition 25.11.1
intel b580 Intel® Graphics Driver 32.0.101.8531
monitor connect on 780m
set Endfield.exe run on b580 in windows display setting
game can run when select directX but crash on vulkan
windows log :
Fault bucket 1526336562733797065, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0
Problem signature:
P1: Endfield.exe
P2: 2021.3.34.0
P3: 695e6df4
P4: StackHash_b91c
P5: 0.0.0.0
P6: 00000000
P7: PCH_DB_FROM_ntdll+0x000000000009E0F4
P8: c0000005
P9: 0000000000000008
crash report file :
Link Copied
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Thank you for raising this via the Intel Community. To investigate further and determine the next steps. Kindly provide the following information below:
- May I know the current version of your Arknights: Endfield?
- From which platform did you download the game? (e.g. Steam, Epic Games)
- Does the crash happen immediately when booting the application?
- Do you see any error messages when the crash happens?
- What troubleshooting steps have you done to fix this issue?
- Can you provide us with screenshots of your display and graphics settings within the game or application?
- I want to confirm if you've already performed a complete driver cleanup using Display Driver Uninstaller (DDU) and subsequently installed the newest driver version? Please refer to this guide for detailed instructions: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...
Please use the System Support Utility (SSU) for us to gain a comprehensive understanding of your system. This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility
I appreciate that you provided the windows log and crash report file. If possible, please provide us a complete crash dump. Please see this link: Generate a kernel or complete crash dump - Windows Client | Microsoft Learn
If you have any questions, please let us know.
Best regards,
Stanley B.
Intel Customer Support Technician
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Hello zeg,
Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.
Best regards,
Stanley B.
Intel Customer Support Technician
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Hello zeg,
Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Best regards,
Stanley B.
Intel Customer Support Technician
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