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Arknights: Endfield crash on launch (Vulkan)

zeg
Beginner
1,462 Views

amd 8845hs(780m)             AMD Software: Adrenalin Edition  25.11.1

intel b580              Intel® Graphics Driver 32.0.101.8531

monitor connect on 780m

set Endfield.exe run on b580 in windows display setting

 

game can run when select directX    but crash on vulkan

 

windows log :

Fault bucket 1526336562733797065, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: Endfield.exe
P2: 2021.3.34.0
P3: 695e6df4
P4: StackHash_b91c
P5: 0.0.0.0
P6: 00000000
P7: PCH_DB_FROM_ntdll+0x000000000009E0F4
P8: c0000005
P9: 0000000000000008

 

crash report file : 

 

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StanleyB_Intel
Moderator
1,317 Views

Thank you for raising this via the Intel Community. To investigate further and determine the next steps. Kindly provide the following information below:


  • May I know the current version of your Arknights: Endfield?
  • From which platform did you download the game? (e.g. Steam, Epic Games)
  • Does the crash happen immediately when booting the application?
  • Do you see any error messages when the crash happens?
  • What troubleshooting steps have you done to fix this issue?
  • Can you provide us with screenshots of your display and graphics settings within the game or application?
  • I want to confirm if you've already performed a complete driver cleanup using Display Driver Uninstaller (DDU) and subsequently installed the newest driver version? Please refer to this guide for detailed instructions: How to Use the Display Driver Uninstaller (DDU) to Uninstall a...


Please use the System Support Utility (SSU) for us to gain a comprehensive understanding of your system. This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here: Help Guide for the Intel® System Support Utility


I appreciate that you provided the windows log and crash report file. If possible, please provide us a complete crash dump. Please see this link: Generate a kernel or complete crash dump - Windows Client | Microsoft Learn


If you have any questions, please let us know.


Best regards,

Stanley B.

Intel Customer Support Technician


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StanleyB_Intel
Moderator
1,232 Views

Hello zeg,


Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.


Best regards,

Stanley B.

Intel Customer Support Technician


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StanleyB_Intel
Moderator
899 Views

Hello zeg,


Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.


Best regards,

Stanley B.

Intel Customer Support Technician


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