Assistance Needed for Camera Issues on Surface Pro 10 for Business

[LadanBoldrino]

Dear Intel Support Team,

I am seeking assistance with an issue on my Surface Pro 10 for Business. The front camera and IR camera are not functioning. Here are the relevant details about my device and system:

• Processor: Intel(R) Core(TM) Ultra 7 165U (2.10 GHz)
• Installed RAM: 32.0 GB (31.6 GB usable)
• Device ID: D776043D-D7B8-469F-A496-FF0061BDE197
• Product ID: 00330-80000-00000-AA055
• System Type: 64-bit operating system, x64-based processor
• Pen and Touch Support: Pen and touch support with 10 touch points
• Edition: Windows 11 Enterprise
• Version: 24H2
• Installed on: ‎28/‎07/‎2025
• OS Build: 26100.4946
• Experience: Windows Feature Experience Pack 1000.26100.197.0
• Software Version: 64.26100.13.17331

I have already attempted to update the drivers and perform Windows updates, but the issue persists. I would appreciate any specific instructions or solutions you could provide to resolve this problem.

Thank you in advance for your support.

[ArchieD_Intel]

Hi LadanBoldrino,

Thank you for reaching out to the Intel Community Forum.

I'd like to let you know that your device is an OEM (Original Equipment Manufacturer) product. Since OEMs often customize their systems with unique settings and configurations that we may not be familiar with, our support might be somewhat limited. However, I'll absolutely do my best to help you with your issue!

To assist us in investigating the issue, please provide the following details:

Have you tried using the OEM driver for testing?

Have you tried contacting your OEM?

When did the issue start? Was it after a specific driver update?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi LadanBoldrino,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician