Auflösung in Unterstütze Modi kann nicht ausgewählt werden

[Trickstuff]

Hallo Zusammen

Ich habe eine Intel HD 520. Habe via Display-Port einen Samsung 2343BW Bildschirm angeschlossen. Dieser hat eine Native Auflösung von 2048x1152 (Daten hier-> https://www.prad.de/technische-daten/monitor-datenblatt/samsung-2343bw/)

Im Intel Grafik-Kontrollraum bei "Anzeige" "Information" sehe ich die Auflösung in "Unterstützte Modi" (modis.png), jedoch kann ich diese im Tab "Allgemein"(auswahl.png) nicht auswählen. Hier kommt 1680x1050 (Empfohlen) als höchste Auflösung. Habe bereits den Treiber komplett deinstalliert und wieder neu installiert (mit der neusten Version des Treibers und des Kontrollraums).
Auch beim hinzufügen der Auflösung manuell ändert sich nichts. Lt. Kontrollzentrum ist diese dann auf 2048x1152, am Bildschirm bleibt sie allerdings 1680x1050...

Angeschlossen via Displayport auf DVI. Bei HDMI auf DVI-Adapter, gleiche Reaktion. Bei VGA wird das Signal nach umstellen auf 2048x1152 gar nicht mehr erkannt.
Treiberversion 27.20.100.8681
Langsam fehlt mir ein Ansatz wo suchen...

Hat jemand eine ähnliche Erfahrung gemacht und ein paar Tips für mich?

Danke & schöne Grüße an alle!

[Sebastian_M_Intel]

Hello Trickstuff, 

Thank you for posting on the Intel® communities.   

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool, hence; the translation may not be completely accurate.  

In order to better assist you, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).  

2. Provide the Report for Intel® Graphics Drivers, follow this link. 

3. Just to confirm, you are using adapters from DisplayPort (DP)-DVI and HDMI-DVI, is that right? Please provide the brand and model of the adapters if possible.  

Regards, 

Sebastian M  

Intel Customer Support Technician  

[Trickstuff]

Hello Sebastian!

Thanks a lot for your answer!

I attached the SSU and GCC-Logs as you described!

I have two Adapters on Hand which came from my office, where they worked fine.
One is Adapter from HDMI to female DVI, where i connect a regular DVI-Cable to the screen.
The other one ist a direct cable from DP to DVI. Both of them are from Amazon.
Brand Cable: "CSL 1m HQ Premium DisplayPort DP to DVI Cable - Certified HDCP and EDID Full HD..."
Brand Adapter: "Delock 65327 Adapter HDMI"
I'm pretty sure they work, cause with other screens on the same laptop everything worked well.

Thanks so much for your help and have a great day!
Kind Regards,
Trickstuff

[Sebastian_M_Intel]

Hello Trickstuff,  

Thank you for your reply, please check our recommendations below: 

1. Based on the below third-party websites, both cable and adapter will support up to 1080p (1920x1080), which shows it can be a limitation: 

Cable: https://www.amazon.co.uk/DisplayPort-Certified-resolution-gold-plated-Compatible/dp/B00LUPU76G 

Adapter: https://www.delock.de/produkte/G_65327/merkmale.html?setLanguage=en 

2. However, you mention that the same cables and laptop will work with another monitor, is that correct? If that is the case, it shows that the Intel graphics card and drivers are working normally and that can be a problem with the monitor or the monitor/cables combination. In fact, the graphics report shows the 2048x1152 (60 Hz ) supported. 

3. Did this specific cable, monitor, laptop combination used to work before? If yes, do you remember making any changes before the issue started? 

4. Have you tried changing the resolution in Windows* settings? Start>Settings>System> Display>Display resolution.  

Regards,  

Sebastian M   

Intel Customer Support Technician   

Links to third-party sites and references to third-party trademarks are provided for convenience and illustrative purposes only. Unless explicitly stated, Intel® is not responsible for the contents of such links, and no third-party endorsement of Intel or any of its products is implied. 

[Sebastian_M_Intel]

Hello Trickstuff,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello Trickstuff,  

We have not heard back from you, so we will close this inquiry. As mentioned before, this does not seem to be related to the Intel graphics card or drivers, but to the monitor or cables used, you may want to rule this out by checking with the manufacturer of each device or testing different components.  

If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician