B580 Heroes of the Storm driver

[Arcabuz]

Good evening.
I'd like to report a bottleneck driver in heroes of the storm (blizzard).
I notice that the game is running well however it not load well at the launch game.
The launch is spanning 10 minutes to enter the game in pretty much.
Would you fix it?
Ty for you all support!

[KentRusselP_Intel]

Hi Arcabuz,

Thank you for reaching out to the Intel Community Forum. I appreciate your message and want to assure you that I’m here to assist you with your concern. To better understand the issue and provide accurate support, could you please share the following details:

1. How much RAM do you have?
2. Is Heroes of the Storm installed on an SSD or on a hard drive?
3. When did this long launch time issue first start occurring?
4. Did you recently update your graphics drivers before this issue began? have you used Display Driver Uninstaller (DDU) before updating the graphics driver?
5. During the 10-minute launch, what exactly happens? (Black screen, loading screens, freezing at specific points?) Please provide a video recording of the issue.
6. Does the game eventually load and run normally once you get past the initial launch?
7. Are you seeing any error messages during launch?
8. Have you tried launching the game as administrator?
9. Have you verified the game files through the Battle.net client?
10. Are other games launching normally, or is this specific to Heroes of the Storm?

These details will help pinpoint whether this is a driver compatibility issue, storage problem, or another system-related cause.

Additionally, to help us better understand your system configuration and provide accurate support, we kindly request that you share the Intel® System Support Utility (SSU) logs from your device. These logs contain important details about your hardware and software environment, which are crucial for troubleshooting.

Please follow these steps:

1. Download and run the Intel® SSU application.

2. The tool will generate a text file containing your system information.

3. Refer to this guide for detailed instructions: Help Guide for the Intel® System Support Utility

4. Once completed, please attach the generated file to your response.

If you have any additional questions or need further assistance, please don’t hesitate to contact us.

Best regards,

Kent Russel P.

Intel Customer Support Technician