B580 Not suport Tiktok live studio

[Zeline]

Dear Intel Support Team,

I hope this message finds you well.

I am currently using the Intel Arc B580 graphics card, and I've encountered several issues related to its compatibility with TikTok Studio for live streaming.

1. The GPU does not support the "dual layout" (split screen for portrait and landscape mode) feature in TikTok Studio.
2. The encoder seems to register a very low bitrate, which results in poor stream quality even though my hardware specifications should be sufficient for high-quality streaming.

I have ensured that all drivers are updated to the latest version. However, the issue persists.

Could you please confirm whether the Intel Arc B580 officially supports TikTok Studio’s dual layout feature and high-bitrate streaming? If not, is there any workaround or driver update planned to address this?

Looking forward to your assistance. Thank you for your support.

Best regards,
Zeline

[VonM_Intel]

Hi Zeline,

Thank you for posting in our Community and for providing a clear summary of the issues you’re encountering with the Intel® Arc™ B580 graphics card when using TikTok Live Studio. At this stage, to further investigate and provide accurate guidance, please allow us to gather some additional information:

• Which version of TikTok Live Studio are you currently using?
• Can you specify the bitrate range you're observing during streaming?
• Does the encoder default to hardware (Arc) or software (CPU) mode? Any manual overrides attempted?
• Does the issue occur when using a specific resolution or layout? Or is the dual layout option completely unavailable regardless of stream setup?
• Have you observed similar behavior when using other live streaming platforms (e.g., OBS, Streamlabs, etc.) with the Arc B580?
• You mentioned updating to the latest driver. Can you confirm the exact driver version installed?

Additionally, I'd like to delve deeper and verify specifics like the graphics models, precise driver versions, and any system errors. Utilizing the Intel SSU tool will enable me to collect detailed information about your system setup, which could aid in identifying the underlying cause of this issue. If you've performed any other tests, please provide the details so we can avoid going over the same steps again.

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[jakkawan]

Don't Have Arc B580 In program

[VonM_Intel]

Hello Zeline,

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello Zeline,

I have not heard back from you, so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician