B580-OpenGL and Vulkan does not support

[zedu]

I work in the graphics program ALLPLAN. The program tells me when I start it: The graphics card used or the driver does not meet the requirements. This limits the function scope and performance of screen output. It does not support OpenGL or Vulkan

[Nikhil_Intel]

Hello zedu,

Thank you for posting your query on the Intel Community Forum!

I hope you are doing well.

We understand the inconvenience caused when ALLPLAN reports that the graphics card or driver does not meet requirements. I kindly request you to provide the following details:

• SSU (System Support Utility) report
• ALLPLAN version you are using

You can download the SSU tool using the link below:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

We appreciate your cooperation and look forward to assisting you further. Have a nice day!

Best regards,

Nikhil

Intel Customer Support Technician

[zedu]

Hallo, 

Allplan 2024

[Nikhil_Intel]

Hello zedu,

I hope you are doing well.

For your ongoing issue, I have shared a personal email with you containing the relevant details. Kindly check your inbox and let me know once you have reviewed it.

If you have any questions or need further clarification after reviewing the email, please feel free to reply, and I will be happy to assist you further.

Thank you for your time and cooperation. I look forward to your response.

Best regards,

Nikhil

Intel Customer Support Technician

[Nikhil_Intel]

Hello zedu,

I hope this email finds you well.

Since we have not heard back from you following our previous follow-up communications, we will be closing this case for now.

Please be informed that this thread can no longer be monitored. However, if you have any queries or need further assistance, please feel free to submit a new inquiry, which will open a new support thread for you.

Thank you for your patience and continued support.

Best regard

Nikhil

Intel Customer Support Technician