B580 Screen Saver & Screen Timout

[Christian_swe]

I have the ASRock B580 GPU in my Windows 11 Pro computer.
The problem is that the screen saver and screen timeout (energy saver) does not work anymore
I switched from an old Nvidia 1080Ti. I have completely removed the Nvidia Driver with Display Driver Uninstaller.
I have the latest Intel driver for my card and I have tried to alster the settings for the screen saver and screen timeout in multiple ways.

Any suggetions?

[Chawan_Intel]

Hello Christian_swe

Thank you for reaching out and posting on community.

We understand how frustrating it can be when your screen saver and power settings do not behave as expected, especially after switching from your previous GPU and installing the latest drivers. Please be assured that I will do my best to assist you in resolving this.

Kindly follow the steps below to help address the issue:

1. Check Advanced Power Settings

• Open Control Panel → Power Options → Change plan settings → Change advanced power settings
• Expand Sleep → Sleep after and set it to Never for both “On battery” and “Plugged in”
• Expand Display → Turn off display after and set a value greater than your screen saver wait time (or Never)

2. Reset Your Power Plan

• Press Win + R, type powercfg.cpl, and press Enter
• Select your active plan → click Restore default settings for this plan
• Reapply your preferred settings afterward

3. Run System Health Checks

Open Command Prompt as Administrator and run the following commands:

• DISM /Online /Cleanup-Image /RestoreHealth
• sfc /scannow

4. Temporary Workaround

If needed, you may:

• Enable Presentation Mode via Windows Mobility Center
• Or run the following command in PowerShell:
• powercfg /change standby-timeout-ac 0

If the issue persists after performing these steps, Kindly share the latest SSU (System Support Utility) log for further analysis.

Intel® System Support Utility for Windows*

Please note: While generating the SSU report, kindly uncheck the “Networking” option.

Also, please ensure that your Windows OS and BIOS are updated to the latest available versions.

Thank you for your patience and cooperation.

Best regards,

Chawan

Intel Customer Support Technician

[Christian_swe]

Subject: Display timeout not working with Arc B580 - extensive troubleshooting completed

I have completed all suggested troubleshooting steps and the issue persists. Here is a summary of my findings:

System:

• MSI X570-A PRO (MS-7C37), BIOS updated to latest
• AMD Ryzen 5 3600
• Intel Arc B580, driver 32.0.101.8735 (April 20, 2026)
• Windows 11 Pro 26200
• 3x monitors via DisplayPort

Issue: Display timeout does not work. Monitors stay on indefinitely regardless of power settings.

Key findings:

• Display timeout works correctly in Safe Mode
• Manual screen off via SendMessage API works correctly
• powercfg /requests shows None (nothing blocking)
• Wake History Count: 0 (system never attempts display off)
• Issue exists even on Windows login screen before user login
• Issue exists with ALL third-party services and startup programs disabled
• Clean DDU reinstall performed
• SFC found and repaired corrupt files, issue persists
• BIOS ErP Ready enabled, all USB wake triggers disabled

Conclusion: Since the issue occurs before user login with all third-party services disabled, but works in Safe Mode, this appears to be an Arc B580 display driver issue preventing Windows from sending the DPMS signal via DisplayPort.

Please escalate to the Arc graphics driver team.

[Christian_swe]

Subject: Display timeout not working with Arc B580 - extensive troubleshooting completed

I have completed all suggested troubleshooting steps and the issue persists. Here is a summary of my findings:

System:

• MSI X570-A PRO (MS-7C37), BIOS updated to latest
• AMD Ryzen 5 3600
• Intel Arc B580, driver 32.0.101.8735 (April 20, 2026)
• Windows 11 Pro 26200
• 3x monitors via DisplayPort

Issue: Display timeout does not work. Monitors stay on indefinitely regardless of power settings.

Key findings:

• Display timeout works correctly in Safe Mode
• Manual screen off via SendMessage API works correctly
• powercfg /requests shows None (nothing blocking)
• Wake History Count: 0 (system never attempts display off)
• Issue exists even on Windows login screen before user login
• Issue exists with ALL third-party services and startup programs disabled
• Clean DDU reinstall performed
• SFC found and repaired corrupt files, issue persists
• BIOS ErP Ready enabled, all USB wake triggers disabled

Conclusion: Since the issue occurs before user login with all third-party services disabled, but works in Safe Mode, this appears to be an Arc B580 display driver issue preventing Windows from sending the DPMS signal via DisplayPort.

Please escalate to the Arc graphics driver team.

[Chawan_Intel]

Hello Christian_swe

Thank you for the detailed troubleshooting and for clearly summarizing your findings it’s very helpful.

I understand your concern, especially since the issue persists even before login and behaves differently in Safe Mode. Based on the information you’ve shared, your observation about a possible driver-related behavior is noted.

I will work on this further and review the details internally to identify the root cause. I’ll keep you updated as soon as I have more information.

In the meantime, if you notice any changes or have additional details to share, please feel free to let me know.

Thank you for your patience and cooperation.

Best regards,

Chawan

Intel Customer Support Technician

[Chawan_Intel]

Hello Christian_swe

Thank you for your patience and for taking the time to perform such detailed troubleshooting. We truly appreciate the effort you’ve put into isolating the issue.

To proceed further and assist you more effectively, I kindly request you to share a clear video recording demonstrating the issue specifically showing that the display timeout/screen-off setting is not working as expected.

This will help us better understand the behavior and validate it for further analysis.

Looking forward to your response.

Best regards,

Chawan

Intel Customer Support Technician